Job Description

Purpose of Role

The Contracts Administrator plays a vital role in ensuring the accurate and efficient management of customer service contracts throughout their lifecycle. This includes contract creation, renewals, amendments, invoicing, and customer communication. Acting as a key liaison between internal departments and external clients, the role supports business operations and contributes to customer satisfaction and retention whilst always maintaining a commercial focus to drive opportunity.

Key Responsibilities

Contract Management

Create and maintain contract records in the in-house system, including account details, site information, equipment, contract type, pricing, and invoicing format.

Monitor contract milestones, renewal dates, and deliverables to ensure timely action.

Proactively manage contract renewals, identifying opportunities for improvement or adjustment.

Customer & Stakeholder Engagement

Communicate professionally with customers via phone and email regarding contract status, queries, and updates.

Collaborate with internal teams (Sales, Finance, Service Delivery) to resolve contract-related issues and ensure alignment.

Documentation & Compliance

Prepare and issue accurate contract documentation and compliance records.

Manage contract amendments, variations, extensions, and terminations, ensuring all changes are properly documented and approved.

Invoicing & Financial Accuracy

Generate and validate invoices in line with contract terms (e.g., annually in advance, quarterly, post-service).

Review billing against contract agreements to ensure accuracy and resolve discrepancies.

Project Support

Lead or support contract-related business projects, including system integrations and data migrations.

Contribute to continuous improvement initiatives within the Contracts department.

Skills & Competencies

Technical Skills

Proficient in Microsoft Office Suite, especially Excel, Outlook, and Teams.

Strong keyboard and data entry skills.

Familiarity with contract management systems or CRM platforms (desirable).

Organisational Skills

Highly organised with the ability to manage multiple tasks and deadlines.

Strong attention to detail and accuracy in data and documentation.

Logical and methodical approach to problem-solving.

Communication & Collaboration

Clear and professional verbal and written communication.

Ability to work effectively within a team and across departments.

Customer-focused mindset with a proactive approach to service delivery.

Analytical & Decision-Making

Capable of reviewing and interpreting contract terms and financial data.

Prioritises tasks based on urgency, risk, and business impact.

Qualifications & Experience

Previous experience in contract administration or a similar administrative role.

Understanding of service contracts, billing processes, and customer service principles.

Relevant qualifications in business administration or related fields (preferred).

Working Conditions

Office-based role with standard working hours.

Occasional flexibility required during peak periods or project delivery phases.

Job Type: Full-time

Pay: 27,000.00-28,000.00 per year

Benefits:

Additional leave Company pension Free parking Health & wellbeing programme Life insurance Private medical insurance Referral programme
Schedule:

Monday to Friday
Ability to commute/relocate:

Stevenage SG1 2EF: reliably commute or plan to relocate before starting work (required)
Experience:

Administration : 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Stevenage SG1 2EF

Reference ID: Contracts Administrator