Job Description

About Us

Norscot is a leading manufacturer of high-quality windows, doors, and conservatories in a variety of materials including uPVC, Timber and AluWood. Renowned for superior quality products and customer service, we are committed to delivering exceptional products that meet the needs of both residential and commercial customers.

Role Overview

We are seeking a highly organised and detail-oriented

Contracts Administrator

to join our team. This role is responsible for managing the administration of window and door installation contracts through our Home Improvement CRM system, ensuring smooth coordination between departments, efficient scheduling, and delivering an excellent customer experience.

Key Responsibilities

Contract Management

Input and process contracts, reports, and related data Ensure timely completion and accuracy of contract documentation and administrative paperwork. Maintain organised records of contracts, meetings, and communications.

Scheduling & Coordination

Schedule installations by liaising with production, accounts, and customers Coordinate project timelines and update records to ensure progress is tracked effectively. Work closely with internal departments to support smooth project delivery.

Administrative Support

Assist management with reporting, filing systems, and general administrative support. Analyse, generate and distribute reports as required.

Customer Service

Handle customer enquiries by telephone and email efficiently and courteously. Organise and process customer service requests to ensure issues are resolved promptly. Deliver a high standard of customer service, ensuring clients have a positive experience.

Skills & Experience Required

Proven experience in an administrative or contracts administration role (experience in home improvement or construction sector desirable). Strong organisational and time-management skills with the ability to prioritise workload. Proficiency in using CRM systems Excellent communication skills, both written and verbal. Strong attention to detail and accuracy in data entry and documentation. Customer-focused approach with the ability to manage enquiries effectively. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Benefits:

Competitive pay. 29 days annual leave. Comprehensive benefits package. Workplace Pension Scheme. Company-provided uniform. Excellent staff discounts. Free transport via minibus from Wick or Thurso (subject to availability).
Our contracted standard working hours are 40 hours per week, 8.00am - 5.00pm Monday to Thursday, 8.00am - 3.45pm on a Friday.

If you are a highly motivated individual with excellent organisational skills and a passion for customer service, we encourage you to apply for this exciting opportunity!

Job Type: Full-time

Pay: From 12.21 per hour

Expected hours: 40 per week

Benefits:

Employee discount On-site parking
Work Location: In person