Job Description

Job Title: Contracts Manager

Job Location: Birmingham

Salary: up to 58,000

Contract type: Fixed Term - 3 months

Working hours: 37 hours

Working collaboratively across teams, you will develop and implement robust contract management arrangements, ensuring compliance with GSA`s Standing Orders and Procurement Policies, as well as meeting business objectives and key performance metrics including `Right First Time` delivery.

Contract Management

-----------------------


Manage service programme schedules and work orders for electrical and heating services assigned to subcontractors, ensuring compliance with business procedures and standards. Monitor and process all contractor documentation, ensuring accurate and timely submission into the correct systems. Oversee and verify repairs, inspections, and maintenance works, including on-site checks and validation against approved quotations. Review and process contractor variation requests. Act as the main point of contact for all subcontractor enquiries, supporting day-to-day communication and attending weekly progress meetings. Undertake annual contractor desktop due-diligence audits to ensure compliance. Ensure subcontractor works are delivered in line with issued work orders and service-level agreements. Support procurement processes and manage large-scale or specialist contracts, including cost negotiations and KPI oversight. Maintain and update contract schedule of works documents, including specification of new developments. Complete annual contract reviews, variations, and updates to contract management records, ensuring full audit trails.

Performance Management

Collate and produce performance data for internal and external contract review meetings. Monitor customer satisfaction and performance targets, ensuring KPIs are understood by colleagues and contractors. Liaise with the customer complaints team to support resolutions. Conduct on-site spot checks to ensure compliance with contract specifications. Implement strong reporting systems to monitor KPIs, escalating underperformance when necessary. Provide weekly performance reports to the Director and Head of Service.

Financial Control

Ensure compliance with GSA`s Standing Orders, raising purchase orders where required. Oversee payment of invoices, including variations. Recover penalties for non-completed works and ensure completion of outstanding repairs. Manage contract budgets and ensure spend remains within agreed limits.

Legal Compliance & Health and Safety

Ensure contractors comply with legislative requirements and internal governance standards. Provide necessary information to customers, staff, and contractors to meet duty-of-care obligations. Ensure compliance with GSA`s health and safety policies.

Customer Involvement

Promote opportunities for customer involvement in shaping services. Ensure service standards are regularly reviewed and challenged by customers.

General

Contribute to procurement activities relating to your portfolio. Represent GSA professionally, internally and externally. Promote and apply the Group`s Equality & Diversity policies and Code of Conduct. Report safeguarding concerns in line with internal procedures. Undertake duties commensurate with the role and support flexible working across GSA`s operational areas, including travel as required.

About You

-------------


We are looking for someone who is:


Highly organised with strong contract and performance management experience. Confident in managing subcontractor relationships and driving service improvement. Skilled at analysing data, writing reports, and ensuring compliance. An excellent communicator with the ability to challenge, negotiate, and influence. Able to work flexibly and travel across operational areas.

About us

We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.


We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.


Everyone deserves a home, it`s a place from which we build our future, we thrive at home.


We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.


Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.


We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.

The GSA Way

We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.


A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.


Our five core commitments are:


We believe our customer is everything We are one team We are supportive and caring We are business-minded for social purpose We are curious and ambitious.

You can read more about the GSA Way in our recruitment pack.

Benefits

In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes.


Trust based flexible working and supportive and friendly teams 25 days annual holiday entitlement, increasing to 30 days One day off for your birthday Opportunity to buy or sell annual leave A defined contribution pension scheme GSA matches up to 6% contributions We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support. Access to Blue Light discount card membership Confidential Employee Assistance Programme (EAP). Cycle to work Scheme Eligible for occupational sick pay

How to apply - Click Apply Now

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.



GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.



If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.