Job Description

Hybrid - Maidstone

Job Summary ABOUT US

With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS

We are seeking a detail-oriented and proactive Contracts & Payouts Administrator to join our Contracts Division. This non-managerial position plays a critical role in ensuring the smooth management of service contracts, financial transactions, and customer settlements. The ideal candidate will be highly organised, capable of managing multiple priorities, and confident communicating with internal teams and external partners.

This role offers the opportunity to contribute directly to operational efficiency, financial accuracy, and customer satisfaction across the business.

Load new service contracts accurately into the ERP system

Generate initial customer invoices and handle related administration

Manage amendments and resolve contractual queries

Apply annual price increases per contractual terms

Issue credit notes and re-invoices as needed

Finalise contracts and maintain up-to-date records

Payouts & Funding Coordination

Use funding platforms to manage queries and support payout efficiency

Upload documentation to funding portals

Collaborate with sales to resolve funding issues and avoid delays

Prepare funder packs post-delivery

Monitor received payments against forecasts and report accordingly

Financial Reporting & Forecasting

Maintain and update cash forecasting tools

Work with Finance to ensure accurate reporting

Ensure timely completion of invoicing tasks

Produce monthly activity reports and flag training needs where necessary

Internal Collaboration & Communication

Assign daily tasks using internal dashboards

Communicate effectively across departments to resolve queries

Work collaboratively via shared inboxes

Ensure inboxes are managed and responded to efficiently

Compliance & Documentation

Process contracts in accordance with funder regulations

Create and distribute accurate documentation using e-signature tools

Provide detailed summaries when deals deviate from expected margins

Verify documentation for correct signatories and audit trails

Run reports to track outstanding queries and deal progress

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break,however, the team may consider a 4 day week. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED

Minimum 1-2 years' experience in a contracts, finance, or administrative support role, ideally within a commercial or service-driven environment.

Proficient in Microsoft Word, Outlook, and Excel (basic level)

Exceptional organisational skills with the ability to multitask and meet deadlines

High attention to detail and accuracy

Strong written and verbal communication skills

Self-motivated, with the ability to work independently and in a team

Proactive and solution-oriented approach

Desirable

Experience understanding of contract types

Familiarity with contract terms and conditions and use of ledger systems.

We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. BENEFITS

Flexible working options

33 days holiday including bank holidays

Holiday purchase scheme

Enhanced family friendly benefits (maternity, adoption, paternity and IVF)

2 paid days off per year for voluntary work to support our local communities

Staff Reward Scheme

Pension scheme

Life assurance 4 x salary

Sponsorship for professional development and memberships

Employee Assistance Programme, including access to a virtual GP and financial wellbeing support

Mental health first aider support programme

Cycle2work scheme

Discounted Gym Membership

Eye care voucher scheme

Free flu vaccinations

Employee social events and recognition activities throughout the year

HP Employee discount programmes

Mobile phone discounts WHY JOIN APOGEE

At Apogee, our values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility - shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them.

Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee.

We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 - we are committed to making your experience inclusive and accessible.

We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.

Our award-winning customer service speaks for itself - take a look at our excellent Trustpilot reviews and our "Customer Experience Foundation Membership" accreditation.

Our application form is quick and easy - no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly.



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