Job Description

About The Role

This an exciting opportunity to join Runnymede Borough Council as we continue our positive work as a Control Centre Operator. As the Control Centre Operator, you will:


Be responsible for monitoring public space CCTV cameras and responding to calls from the Police, including Radio/ICAD/ANPR alerts and "Shop-Safe" and "Pub Watch" alongside radio alerts for other clients. Monitor and respond to emergency careline calls from elderly or vulnerable service users. Act as a first point of contact for a number of local authorities out of hours and act in response to emergency situations varying in type and severity, ranging from hosuing maintenance matters and lost dogs, through to life and death and time critical emergency responses. Monitor and respond to building alarm activations, including fire, intruder and panic alarms, and act as a point of liaison for emergency responders inclduing Police, Surrey County Council and Applied Resilience. Archive evidence and produce recordings of incidents and making formal statements of evidence for Police through the Police evidence collation systems, as well as gathering and submitting formal statements for internal and external data sharing, including with insurance companies, following all Council data sharing and retention policies and processes.

Benefits

20% Shift allowance 28 Days annual leave, plus 8 days bank holidays and 1 free gratis day at Christmas Excellent Pension Scheme Free Parking Training and development opportunities Payment of one professional membership per annum Cycle to work + further related discounts Season ticket loan Health insurance plan after 1 years' service/ Dental after 3 years' service Employee Assistance Programme (EAP)

About You

We are looking for a highly organised and detail oriented individual to join our team who can provide excellent service. We are looking for exceptional candidates with a range of skills including:

Knowledge - Essential

Awareness of GDPR (Data Protection) & Human Rights Act Local Knowledge Competent in the use of different software packages (e.g. Outlook/Excel/Access/Bespoke software packages)

Skills and experience - Essential

Multi-tasking capability Experience working with the public in either a customer services role or Control/contact centre environment Situational awareness - 'Streetwise' - able to detect/recognise the abnormal Conscientious with complete reliability and integrity Caring personality Team player Calm under pressure, inlcuding life and death situations Adaptable Good interpersonal/communication skills - verbal and written Ability to think quickly and make confident decisions Ability to prioritise tasks

Training and qualifications - Desirable

Current S.I.A. License (CCTV)

Other requirements - Essential

Pass enhance vetting (NPPV2) Undertake mandatory training as required Excellent hearing and eyesight and not colour blind

Other requirements - Desired

Flexibility to work alternative shift patterns/additional shift as required, to support operational service delivery

Interview Date: Friday 26th September



Part time / Full time options available

About Runnymede

Runnymede is an ambitious, passionate, and progressive council with a forward- thinking attitude and award-winning departments. As a Borough Council, we are committed to our core values which we demonstrate through our ongoing policies and projects. We are always keen to improve our services and welcome innovative and proactive individuals who are open minded and have a positive approach in supporting our vision.



Runnymede Borough Council is committed to safeguarding and promoting the welfare of children and adults with care support needs and expects all staff and volunteers to share this commitment. You may be requested to present your identification at the interview stage and there will be several checks conducted during the onboarding process inclusive of an enhanced DBS check for specified roles.



All applications are handled in compliance with our privacy policy