Job Description

Key Duties and Responsibilities:

Manage the ARC teams operations over a 24/7, 365-day operation Coordinate emergency response efforts, liaising with law enforcement, emergency services, and reporting information to statutory bodies. Conduct regular knowledge tests for all staff to ensure ongoing competence in crisis management and security monitoring Ensure all control room activities adhere to regulatory and company policies and are reported in prompt and efficient manner Ensure all employees follow the company policies and procedures, carry out control room induction and organise any training required Mentor and develop control room teams to support the effective implementation of policies and procedures, to ensure all teams are adhering to the NSI and ISO standards, adhere to daily and weekly KPIS and SOP Ensure optimal staffing levels and efficient shift coverage Prepare rotas and manage the scheduling to meet operational demands, ensuring minimal shortfalls in staffing. Carry out rota management, holidays and recording onto HR Systems Ensure all documentation is being managed to adhere to company audits Ensure all team members are adhering to company Health & Safety policies and procedures Act as a point of contact as and when required to out of hours team members Provide weekly reports to the senior management team Conduct administration duties with a high level of attention to detail adhere to SOP Communicating with clients and presenting service reviews to ensure the highest level of customer service to external organisations & Heads of Operations Keep updated on security legislation and advise the business accordingly Contribute to the wider management team, supporting the growth and development of the business

Experience/Qualifications

Proven leadership experience of working within a Security Control Room / ARC Manager, Security Management Must have experience of dealing with critical incidents and management of incident debriefs Must have experience of CCTV Systems, fire panels and alarm systems SIA CCTV Licence - Essential Experience of NSI and ISO Standards Must be competent in Excel and Microsoft packages, with the ability to learn inhouse systems specific to IFacility software Demonstrate coaching skills, experience of management of a large team and supporting personal growth and development within a team Experience of identifying and implementing training & development requirements Experience of working with retailers, service providers and emergency services to build on customer relations Experience of conducting interviews, performance management reviews, investigations, report writing and manage the correct processes for security information, disciplinary or grievance issues, worked within the Company KPI' Excellent written or verbal communication skills Demonstrate excellent problem solving and decision-making skills, able to work within a pressurised environment and sharing knowledge and experience with your team Ability to forward plan, respond to customers' needs in timely and efficient manner Demonstrate ability to implement and follow company policies and procedures Experience of retail, leisure, distribution, manufacturing security would be advantageous Willingness to work flexible hours to meet the needs of our internal and external customer

Personal Qualities

Positive, can-do attitude - self-motivated and able to respond to our customers quickly and professionally Great communication skills - able to build strong working relationships and rapport with our customers and manage your team effectively Great problem-solving skills - using your initiative to find suitable solutions or quickly report issues which need escalating Honest, reliable, trustworthy, friendly and a good time-keeper Willing to learn and take on responsibility for your own personal development Have a passion for providing the highest levels of customer service Motivated to learn new skills and knowledge in your role and beyond

Which reflects our Company values

Loyalty - unwavering allegiance to our customers and team, and commitment in helping them reach their goals. Professionalism - exemplary conduct and expertise in our industry. Venture - strategic risk taking with a pioneering spirit

The benefits you'll enjoy

37.5 hours a week, with a 60-minute unpaid break per day. This will be flexible working as you may be required to out of hours and additional hours, as necessitated by the needs of the business including weekends and public holidays or at time outside your normal working hours Great working environment Free parking Employee referral bonus Wellness programmes Employee Assistance Programme

A few things to note

We're an Equal Opportunities Employer and abide by the Equalities Act 2010. As a security company, it's really important that we carry out background checks before you come and work with us. If your job application is successful, we'll carry out a basic DBS, 5-year employment reference history, credit search, social media check, ID Verification, Right to Work check and 5-year address verification.

Find out more and apply today!

To learn more about us and what we do, visit our website at www.ifacility.co.uk.

Job Types: Full-time, Permanent

Pay: 35,000.00-45,000.00 per year

Benefits:

Free parking On-site parking
Work Location: In person

Application deadline: 24/10/2025
Reference ID: crm
Expected start date: 01/12/2025