Job Description

Job Introduction

The Service


Northumberland Telecare


Northumberland Telecare provides a service across Northumberland providing a range of Telecare equipment to enable service users to live independently in their own homes. We operate 24/7, every day of the year.


The Role


We are looking for enthusiastic and committed individuals to work both within our control room and out in the community providing a mobile warden service.




Control Room Operators respond to Telecare lifeline activations, assessing calls to ensure appropriate support is given. This may be re-assurance, signposting to another service or requesting support from emergency services.




Successful applicants must have excellent communications skills and be confident to deal with emergency situations often where the caller or client is in distress. Individuals should have a calm and empathetic approach when dealing with vulnerable clients both over the phone and face to face.




This is a permanent, part time (28 hour) position which involves working a variety of shifts including days, evening, nights and weekends. The salary for this role is 21,641 - 23,476 (14.82 per hour).



Northumberland County Council's (NCC) vision is 'Land of Great Opportunities', for current and future generations. We believe there is no better place to live and work.

For further information about working for NCC, please visit our website here.


Why choose us?

We have some outstanding benefits and perks to offer you, including:

26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees) Automatic enrolment into the Local Government Pension Scheme Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)

To see all our excellent benefits and perks, please click here.


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: Northumberland County Council Jobs



Further information

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.


We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.


Alternative application format:

British Sign Language: northumberlandcc-cs.signvideo.net


For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930


Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.