Job Description

Join our professional security team as a

Control Room Operator

, based in a prestigious building in central London, where you'll play a vital role in maintaining safety, security, and operational efficiency. Working in a fast-paced environment, you'll monitor CCTV, intruder, and fire alarm systems -- responding swiftly and calmly to incidents as they arise.

About the Role

Monitor and maintain

CCTV, fire, and intruder alarm systems

to ensure a safe, secure environment.

Respond quickly and effectively

to emergencies or unexpected incidents with a calm, methodical approach.

Support the Shift Leader (TL)

with daily operations and team coordination. Ensure

compliance with Assignment Instructions

at all times.

Escalate serious incidents

appropriately and promptly. Assist in

training and mentoring

new or existing team members. Produce

clear, accurate incident reports

and maintain detailed records. Identify and

report Health & Safety issues

on-site. Work closely with the

security management team

to uphold high operational standards. Ensure

all alarms are actioned swiftly and correctly

. Carry out

any other reasonable instructions

as directed by management.

Knowledge & Experience

You'll bring solid awareness and understanding of:


Private Security Industry law and compliance Health & Safety and Fire Safety protocols Emergency procedures and conflict management Access control, patrolling, and search procedures Use of security technology and systems Professional communication, reporting, and record-keeping

Skills & Personal Qualities

We're looking for someone who is:

Calm under pressure

and methodical in decision-making

Team-focused

with strong collaboration skills

Organised, efficient, and reliable

with excellent time management

Customer-service oriented

with clear, confident communication

Flexible and proactive

, able to take initiative and think on their feet

Professional and well-presented

, representing the company to a high standard

Accurate and concise

in written reporting

Committed

to continuous learning and high-quality performance

Requirements

Valid, in-date CCTV (Public Space Surveillance) Licence

- essential Previous experience in a control room or security operations role - essential

What you will receive

Hourly rate of 14.37 PH



20 days holiday



Paid Breaks



Free uniform



Development opportunities



Enrolment to our Celebration Hub for online and in store discounts for major retailers and food outlets*



Ride to work scheme/Technology scheme*


after passed probation




We are looking for an organised, efficient, and experienced Control Room Operator to join our security team for Mitie Business Services. You will be working within a supportive team to maintain and monitor CCTV, intruder, and fire alarm panels.



Your key responsibilities will include assisting with daily operational requirements - ensuring compliance and accurate recording of incidents to outline identified risks. As part of your role, you will be required to escalate incidents, report Health and Safety concerns, and respond to emergency situations also producing accurate reports to ensure alarms are efficiently responded to.



Our ideal candidate will have awareness of the law across, The Private Security Industry, Health and Safety for the Private Security Operative, Fire Safety, Technology and Systems in the Security environment and Emergency Procedures.



If you have prior control room or security experience, a passion for delivering excellent customer service and a desire to excel, apply today! Please note: You MUST hold a valid CCTV License and have a 5-year verifiable education or work history with references.