Job Description

A vacancy has arisen for a Stance Controller, the role will involve, working in Perth Broxden P&R.

Your main role will be to assist passengers when boarding or alighting buses and making sure passengers are on the correct services.

Checking reservation numbers and dealing with any issues that driver's highlight. You will also liaise with Glasgow Control and keep them up to date with any delays or issues on the Network.

Recording information using the internal computer system.

Role Responsibilities:

Record coach arrival and departure times. Record passenger numbers, arrivals and departures. Take note of passengers with connections for onward services within the Scottish Citylink Network Be aware of local traffic conditions Regularly forward information to Control Office Monitor vehicle loading / bookings through Company software Deal with passenger enquiry's regarding timetables, fares, connections, delays, seat availability. Assist drivers with loading and unloading of luggage Applicants must be computer literate, flexible and good at problem solving. Ability to remain calm under pressure. Good Communication skills Be comfortable working with an Android Tablet device
Applicants must have excellent customer care skills and a positive and professional outlook. You should also be able to work as part of a team and on your own initiative

Rotational shift patterns, 5 days over 7, working 40 hours per week.

Applicants must be fully flexible.

Opening Times: 7 Day a week.

25,366.90

Job Types: Full-time, Permanent

Pay: 25,366.90 per year

Benefits:

Free or subsidised travel
Experience:

Customer service: 2 years (preferred)
Work Location: In person

Application deadline: 07/07/2025