Job Description

Exciting full-time opportunity available for a Controller/Planner to join our team at our Lincolnshire Headquarters.

Who Are We?

At Health Transportation Group UK (HTG-UK), we are one of the UKs leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year. With 13 operational bases and a dedicated team of over 800 passionate professionals, we deliver safe, caring, and high-quality care across the country.

What Can You Expect?

Were looking for a motivated, compassionate individual who is structured and committed to providing outstanding customer experiences. You would be joining us in the role of

Controller/Planner,

where you will be responsible for planning and controlling the daily movement of medically eligible patient journeys to and from their healthcare appointments in our non-emergency ambulances.


The aim of this role is to ensure precise controlling and planning of the ambulances, to allow eligible patients to get to and from their appointments in a timely manner, whilst ensuring mobility requirements of the booked journey are met.


We offer full-time, permanent positions, working 37.5 hours per week across a flexible schedule from Monday to Sunday.

Summary Of Main Duties Include

Planning and controlling the daily movement of ambulance journeys transporting eligible patients to and from their healthcare appointments. Allocating of physical resources and patient journeys using the Cleric System to our crew members and Volunteer Car Service workers. Liaising with healthcare professionals and hospital departments to ensure that we are able to maximise the utilisation of the available vehicles and staff. Building effective relationships with crews in order to ensure the best possible patient experience. To work within a team to make decisions about transportation which deliver the best outcomes for patients.

Whats In It For You?

Competitive Salary -

25,106.25

per year, based on a

37.5-hour week

.

Contractual Sick Pay

after 12 months service

Employee Assistance Programme

delivered by the UKs #1 EAP service- Health Assured

Increased holiday allowance for long service

Refer a Friend

Earn up to 500 for each friend you bring on board

Pension Scheme

Full Call Handler training induction

and ongoing mentorship

Opportunities to grow and develop

Engaging Workplace Culture

with regular company updates and Employee of the Month

We are Looking for Great People Who:

Experience of working in a similar transport control environment, using logistical and planning skills. Ability to plan appropriate journey routes for drivers. Problem solving ability for any challenges that may occur during day control. Customer service focused and able to effectively handle sensitive situations. Have a good geographic knowledge of the area. Be able to stay calm under pressure.

Our Commitment to Safer Recruitment

Patient safety is our priority. To work for HTG-UK you will need:


Enhanced DBS check (Conducted during onboarding if successful)*
Right to work in the UK Satisfactory employment and character references A satisfactory medical assessment Successfully complete mandatory induction training on commencement of employment.
Applications for this role will be open until the

26th November 2025,

although we reserve the right to close the role early if deemed necessary.

Equal Opportunities

The Companys Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:


Attend mandatory training on Safeguarding children and adults Ensure they are familiar with their and the organisations requirements under relevant legislation Adhere to all relevant national and local policies, procedures, and professional codes Report any concerns to the appropriate authority * Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)