Job Description

Alsager, Cheshire Based, Nantwich, Northwich, Sandbach


Conveyancing, Property, Real Estate


Full Time








Are you looking to launch your legal career?


Poole Alcock Solicitors are offering a fantastic opportunity to gain hands-on experience and take the first step towards your future in law.


Due to continuing growth and increasing client demand, we are looking for enthusiastic individuals to join our award winning conveyancing teams as a Conveyancing Assistant.


These positions are based at one of our Cheshire offices in Alsager, Nantwich, Northwich, or Sandbach.


This is an excellent opportunity to gain hands-on experience, learn from experienced conveyancers, and build the foundations of a successful legal career. You will play a key role in supporting clients through one of life's biggest milestones--moving home--while developing the practical skills every lawyer needs.


If you are organised, proactive, and ready to thrive in a fast-paced environment, we would love to hear from you.


Please note applications will close Wednesday, 10th December with interviews being held on Tuesday, 16th December at our Head Office in Northwich.


Responsibilities

Key Competencies:

Customer service focus Information management Organised with good time management Attention to detail and accuracy Skilled in the use of IT Ability to follow instructions Self-motivation Good use of initiative Ability to work to deadlines and under pressure Verbal and written communication Problem solving skills Ability to handle complex information Ability to communicate with all kinds of clients Respect for confidential information Experience

Customer Service Focus

To communicate with clients and potential clients in a positive, professional and friendly manner To project a positive and professional image, including personal presentation To ensure that all client queries are handled efficiently and that information provided to them, and any involved third parties, is accurate and timely

Handing inbound telephone calls

To ensure that calls (internal and external) are answered promptly (preferably within three rings) and professionally To answer inbound telephone calls, assisting the caller and promptly directing them to another member of the team if appropriate To co-ordinate a high volume of calls during peak periods, prioritisingwork and situations

Information management

To take messages where necessary and direct these to an appropriate member of staff in a timely manner To pass on messages to clients and third parties where appropriate To provide accurate information to clients and third parties To respect the sensitive and confidential information disclosed by clients

Staff awareness

To maintain good working relationships with colleagues To provide cover for colleagues where appropriate (including colleagues from different teams/office locations) To ensure the proper handover of work to colleagues covering you during periods of leave/absence To use departmental and office directory to ensure efficient transfer of calls, both internally and to all other office locations

Administration & Case Management

To provide general administrative support to colleagues where needed To prepare correspondence and documents where appropriate To ensure that the relevant case management systems used are updated promptly and accurately To ensure that client files, both paper and electronic, are organised and stored correctly and securely Ensure that files are kept out of public view (i.e. not left in reception or other client areas) and that window blinds are closed during office closing so that client files are not on view Benefits include:

Additional Leave

Enhanced Maternity Leave (subject to qualifying conditions)

Company Pension Contribution

Health Care Cash Plan

Competitive Salary

How to apply

By email

Please email your CV, application form and separable monitoring form to careers@poolealcock.co.uk .