Job Description

Departments - Residential Conveyancing

Location - Ellis-Fermor and Negus, 2 Devonshire Avenue, Beeston, Nottingham, NG9 1BS

Hours - 21 hours per week - 9.00am - 5.00pm, Monday and Wednesday each week plus either

Thursday or Friday (to be agreed with appointed candidate)

Salary - Circa 13,500pa (Equates to FTE of circa 22,500) depending on experience

JOB DESCRIPTION

Job Purpose

To provide initial contact with prospective clients, supply quotations, deal with enquiries and
provide administrative support for the team including file opening and ID verificationTo ensure high levels of customer care for clients To help to turn enquiries into cases by being proactive in relation to response times and providing
high quality services to clients


To uphold our values of Honesty, Respect and Teamwork, and work in accordance with the
Solicitors Regulation Authority (SRA) Principles and Code of Conduct


To contribute to our mission of establishing lifelong relationships with all our clients by
anticipating and responding to their needs for quality legal services

Main Duties

1 To provide support to the Residential Conveyancing Department including:


Opening files for new clients including undertaking all required checks and risk assessments Providing quotes to prospective clients and dealing with enquiries Photocopying, faxing and scanning documents Checking documents and files for accuracy and completeness Sorting mail Assisting with post registration administration as required Closing files Operating a range of computer packages including MS Office and Practice Management
System (PMS)
2 To deal with enquiries from new and existing clients and external agencies over the telephone, by


email and in person


3 To provide cover in other teams including on Reception as required

General Duties

1 To work in a flexible way to ensure that the workload is completed and to undertake any other


jobs commensurate with the level of the post.


2 To establish, maintain and enhance team-working with colleagues and staff of Ellis-Fermor and


Negus





3 To keep confidential all information about individuals and the business of Ellis-Fermor and Negus


and work within the guidelines of the GDPR.


4 To abide by our Equality, Diversity and Inclusion, Health and Safety, Anti Money Laundering


Policies and all other relevant policies

ROLE SPECIFICATION

CRITERIA

Skills and Abilities

Excellent IT skills and the ability to pick up new software packages


Able to work quickly with a high degree of accuracy


Exceptional client care skills over the telephone and in person


Excellent organisational and communication skills


Able to handle interruptions professionally and maintain concentration


Able to manage own workload, work to deadlines and prioritise accordingly


Able to understand and work effectively with a diverse customer base

Experience

Previous administrative experience ideally within a legal services


environment


Experience of working in a property / estate agency / conveyancing


environment (desirable)


Experience of working on a range of computer software packages


Experience of handling confidential information appropriately

Other

Some understanding of Anti Money Laundering responsibilities and GDPR


requirements


Satisfactory references and other pre-employment checks including credit


check, identity check, etc


Sympathetic to our ethos and heritage

Line Management Responsibilities -

None

Line Manager -

Head of Cluster