Job Description

Brief:

Due to our success and continuous growth within the business, we are looking for an experienced, strong and enthusiastic case progressor who has a strong can-do attitude and is happy to help our clients with their conveyancing journey. To be able to help progress their transaction, get the answers they need and push for updates with their solicitors. We want to make our client's journey as stress-free as possible and to help guide them through the process.

We help clients move home, so this role is for a service-oriented applicant who can empathise and proactively support our clients after the sales team has had their first call. 5 out of 5 is our benchmark; it was when we started, and it will always be. This is why clients leave us the reviews we get: because we care.

The opportunity has huge growth prospects for a high-achieving individual. We reward your performance well; what you put in is what you get out.

Remuneration:

Salary

: 28,000 per annum

Perks

Statutory pension. 20 days holiday (excluding bank hols) and 1 extra day each year of working for the company. 2 'duvet days' per year. Birthday is an extra paid day off. 100 commission per month if targets are reached. Free annual eye test and 100 off a new pair of prescription glasses.

Hours

Full-time - Monday to Friday 8.30 am to 5 pm with a 1 hour lunch.

Place of work

19 Silwood Road, Ascot, Berkshire, SL5 0PY

Responsibilities

Engaging and supporting clients throughout their journey. Taking properties through to completion as quickly as possible. Providing updates on client files. Demonstrating excellent knowledge of the conveyancing process. Handling client enquiries. Liaising with solicitors, surveyors and estate agents. Meeting the needs and expectations of customers. Data management of client files. Complaint handling.

Experience

Conveyancing or property background, ideally with experience in an estate agent, conveyancing company, or new build sales.

Skills

Strong communication skills when talking to clients and professionals. Confident and articulate when talking on the phone. Written communication skills, including grammar and structure for emails. Accurate data entry. Positive, fix-any-problem attitude, with a smile. Strong multitasking abilities. Thrives in a high-pressure environment. Passionate about delivering exceptional customer service. Active team player. Self-motivated, determined, and efficient. Able to represent the brand to the highest of standards at all times. Problem solving. Relationship building.
Job Types: Full-time, Permanent

Pay: 28,000.00 per year

Ability to commute/relocate:

Ascot: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Experience:

client / service: 1 year (required)
Work Location: In person