Job Description

Job Advert

THE PURPOSE OF OUR CONVEYANCING SEARCH SPECIALIST

As a Conveyancing Search Specialist, you will be part of a team who are responsible for overseeing the receipt of orders from clients, the process of the same through various online ordering platforms, keeping clients updated on the progress of their orders and returning the same to clients once complete.



You will be expected to be able to work under pressure and be self-motivated, working closely with other members of the team to ensure smooth communication and thorough updates of orders as they progress. You will need to have excellent communications skills as there will be a good deal of interaction with both new, existing, and potential clients, many of whom will be experiencing stress and tight deadlines in their own workloads.



Full training will be provided to ensure that you are equipped with the necessary information to carry out the role to the highest standards, including product information and IT training, as well as the more standard risk and compliance training such as Data Protection, Equality & Diversity, Anti-Bribery, etc.

Hours Required:

You will be required to be available during regular office hours, from 9.00 am - 5.00 pm, Monday to Friday. In addition to this, you may be asked at short notice to work extra hours as and when needed.


We are happy to offer this role on a remote basis, however, occassional travel will be required to the Shoreham-by-Sea office.

THIS IS WHAT YOU WILL BE DOING AS CONVEYANCING SEARCH SPECIALIST

Taking responsibility for your own department within the administrative team, managing your daily tasks and time effectively to meet our SLA agreements. Gaining a clear understanding of individual clients' businesses and requirements Listening to client requirements and acting accordingly to ensure that these are met within a timely, professional, and friendly manner. Providing exceptional customer service at all times. Liaising with suppliers and colleagues to chase search results and keep the clients updated. Respond to incoming email and phone enquiries with a view to developing, maintaining, and expanding relationships with existing clients. Advising new and existing clients on product information and forthcoming product developments and promotions

HERE ARE THE SKILLS AND EXPERIENCE YOU NEED TO BE SUCCESSFUL IN THIS ROLE

Good communication is of vital importance. Exceptional client-facing and interpersonal skills. IT skills, in particular, Word, PowerPoint, Excel, Outlook.

AND HERE ARE SOME OF THE PERSONAL ATTRIBUTES THAT WOULD FIT THIS ROLE AND FIT OUR BUSINESS

Commercially minded Strong analytical skills with attention to detail Passionate about delivering an excellent service. Driven to achieve results. Curious to challenge the status quo. Unified, working together towards the same goal.

In addition to a competitive salary, we offer 25 days holiday, a contributory pension and a healthcare scheme with Simply Health. We have regular communication events, yearly award ceremonies and we have achieved Gold standard for Investors in People.

You can find out more about us at

https://www.searchesuk.co.uk/

We look forward to hearing from you!