Job Description

To support the General Manager with overall responsibility for the delivery and development of all aspects of Total Ninja and to ensure that customer expectations are consistently met or exceeded.

To maximise revenue through the upselling of retail products and food & beverage offering.

To safeguard the long-term success of the Total Ninja for its stakeholders, all team members will display determination and focus in guiding all the elements of Ninja Leisure to the highest level ensuring that Total Ninja is recognised as the premier family-centric leisure destination of the surrounding area.

ROLE SPECIFIC REQUIREMENTS

Full weekend/holiday availability (Between 09:00 - 21:00) Good Time management, organisation, and prioritisation skills Excellent Communication Skills Good Presentation Skills Outstanding customer service skills

KEY RESPONSIBILITIES

Operations

Maintain positive and effective relationships with customers and colleagues. Assist with the care and maintenance of all assets, inventory, and resources of the location.

Kitchen

Contribute to the preparation of all food for casual and function dining. Ensure adequacy of supplies at the cooking stations. Prepare ingredients that should be frequently available. Review all bookings for catered activities. Adhere to and maintain all Health, Safety & Hygiene rules and regulations

WITHOUT EXCEPTION

. Advise the duty manager of any items/ingredients to be ordered in a timely manner.

People

Ensure personal compliance within the BGL Academy is 100% at all times. Maintain a strong network with fellow Ninja Leisure colleagues to support robust collaboration.

Customer Experience

Ensure that all team members consistently deliver outstanding service levels to achieve maximum customer satisfaction.

COMPETENCIES

Area of competency + Required Level:

Working Knowledge of Sales & Marketing = Moderate Results Driven (can do attitude) = Extremely high Teamwork = Extremely high Problem Solving and Decision Making (pragmatic) = High Communication Skills = Extremely high Managing Change = High Planning & Organising = High Continuous Improvement = High Innovation & Creativity = High Leadership = Medium Analytical and Numerical Skills = High People Management = High Coaching & Development = Medium Business Knowledge = Moderate Strategic Planning = Moderate

PREFERRED QUALIFICATIONS & EXPERIENCE

Education:

GCSE Maths and English.
Experience:

Teamwork. Customer Service. Food and Beverage.

MEASUREMENT OF SUCCESS

The team member will be measured against key criteria:

Operating profit (derived from income, retail and F&S sales) Annual measurement of staff engagement Customer loyalty measured by Net Promoter Score (NPS) Audits Regional Operations Manager reviews, General Manager reviews, operational feedback, and personal objectives
Pay: 12.21 per hour

Benefits:

Company events Free parking On-site parking Store discount
Schedule:

Every weekend Holidays Weekend availability Weekends only
Work Location: In person

Pay: 12.21 per hour

Benefits:

Company events Free parking On-site parking Store discount
Work Location: In person