Job Description

VRF 115409

Co-op Customer Advisor and Administrator- Homes and Community Department

Birmingham, B1

37.5 hours per week

Permanent

27,933.08 per annum

Closing date- 30/07/2025

About the role

To deliver a high quality customer advisor service to residents across a portfolio of properties in Birmingham and Walsall that includes a number of co-operatives in accordance with individual Housing Management Contracts.


To provide efficient and effective administration of key tasks including call handling, raising repairs, liaising with contractors and responding to a varied range of queries, recording information on the housing management system accurately. In addition, provide an effective front line service including meeting and greeting visitors, responding to website enquiries and managing email correspondence.


Ensuring that there is coordinated support to colleagues, that is flexible and responsive, across all identified housing management tasks associated with income management, lettings, void management, resident engagement and technical services to ensure the delivery excellent customer service to residents.


Providing accurate information and data that supports report preparation for Co-Operative Committees and other external and internal key stakeholders in the timescales required.

What you'll be doing

Key Responsibilities:

Provide exceptional customer service by handling calls, raising repairs, liaising with contractors, and responding to a variety of queries. Accurately record information on the housing management system. Offer effective front-line service, including meeting and greeting visitors, responding to website enquiries, and managing email correspondence. Ensure coordinated support to colleagues across all housing management tasks, including income management, lettings, void management, resident engagement, and technical services. Deliver accurate information and data to support report preparation for Co-operative Committees and other key stakeholders within required timescales.

Who we're looking for?

We are seeking a dedicated and efficient Co-op Customer Advisor and Administrator to provide high-quality customer advisory services to residents across a portfolio of Co-operatvies in line with their individual Management Agreements along with a range of administrative tasks.

Why join us?

This is not just a 'job' this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day.


Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:


Trustworthy Collaborative Accountable People Focused Caring in all we do

The benefits

34 days annual leave, plus the option to purchase up to 5 additional days A day off for your birthday 4 days off when you move home Life assurance (3 x salary) Employee Assistance programme & wellbeing programme Flexible Working options Learning & Development opportunities

Who we are?

Trident Group has over 60 years' experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more.


The Group consists of;


Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.

We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.


As a Disability Confident Committed Employer, we have committed to:


ensure our recruitment process is inclusive and accessible communicating and promoting vacancies offering an interview to disabled people anticipating and providing reasonable adjustments as required supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people

How to apply?

If you think this role is a good fit for you, click apply and upload your CV!


All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.


Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).


We reserve the right to close this vacancy early should sufficient applications be received.


At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.