Job Description

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best - ensuring they feel proud to be themselves and part of BUUK Infrastructure.

We are looking for a

Water Operations Coordinator

who would like to help us reach our mission to "earn customer loyalty and drive business growth by providing consistently excellent service".

Purpose of this role

Coordinating the identification and resolution of water related incidents, and scheduling customer appointments.

Your key responsibilities are

Handling and coordinating the resolution of potable water and wastewater incidents from start to finish.

Outbound calling customers to schedule appointments to resolve customer and asset related queries.

Processing field technician's daily jobs along with scheduling all work.

Wastewater Pumping Station management, monitoring alarms, troubleshoot problems through iHost platform, and dispatching required resource to site.

Direct written and verbal communication with IWNL field resource and other internal teams to maintain up to date records.

Direct written and verbal communication with contractors, developers and other water companies to instruct works and update on any ongoing issues.

Drafting reports following an emergency/non-emergency water/wastewater incident.

Undertaking other reasonable duties required by the company.

Role will require candidate to join the on-call rota following suitable training.

Role will require candidate to attend water/wastewater sites following suitable training.

Qualifications

GCSE Level or equivalent.

Experience/Knowledge

Experience in developing and maintaining relationships at all levels with external and internal customers.

Abilities/Skills

Ability to deliver high customer service standards.

Strong communication skills.

Strong multitasking and decision making skill.

Desirable

Familiarity with the water industry.

Knowledge of current safety procedures, business relationships, processes and practices.

Conditions of Employment

You will be required to participate in a standby rota.

You are required to have your criminal records checked through the Disclosure and Barring Service (DBS). This is due to handling and processing sensitive customer data.

What can you expect from us

Cost of living annual pay review

Company pension contributions up to 10% if employees contribute 5%

33 days holiday including bank holidays with the ability to purchase an additional 2 weeks

Enhanced maternity, paternity and adoption pay

To say thank you, each time you successfully refer someone you will receive a referral payment of 1000 (net of tax)

Hybrid working for eligible roles

Development opportunities to reach your career aspirations

BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.

Job Types: Full-time, Permanent

Pay: 30,542.00 per year

Benefits:

Company pension Referral programme Transport links
Work Location: In person