Job Description

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About The Role

Are you looking to build a meaningful career in asset management while making a real difference in people's lives? At LiveWest, we are passionate about delivering high-quality, customer-focused services--and we are looking for a dynamic Coordinator to join our Service Support team within Asset Management.


This is an exciting opportunity for someone with a keen interest in housing, property services, or operational support to gain hands-on experience in a fast-paced, purpose-driven environment. You will play a vital role in ensuring our internal processes run smoothly, enabling us to deliver exceptional service to our customers and communities.

Key Responsibilities:

Coordinating Service Requests

- Managing inbox queries, tracking project progress, and ensuring timely responses to internal and external stakeholders.

Supporting Key Programmes

- Assisting with initiatives like the Fibre to the Home Programme and legal enquiries, helping to keep projects on track and well-documented.

Maintaining Accurate Records

- Updating and managing data across multiple systems to ensure compliance, transparency, and efficiency.

Customer-Focused Support

- Raising works orders, supporting complaint resolution, and contributing to service improvement initiatives that enhance the customer experience.

Business Partnering

- Collaborating with regional teams to ensure consistent, high-quality service delivery across the organisation.

Why Join LiveWest:

At LiveWest, we don't just build homes--we build futures. You will be part of a supportive, forward-thinking organisation that values your growth, encourages innovation, and puts people at the heart of everything we do. Whether you are just starting out or looking to grow your career in asset management, this role offers a unique opportunity to develop your skills, gain exposure to a wide range of projects, and make a tangible impact in the communities we serve.


This role is being offered as a

full-time

,

fixed-term

basis for a period of

6 months

. You will be working

37 hours

per week. Hybrid working is available for this role, working 2-3 days in our

Exeter

or

Weston-super-Mare

office.


For further information about this role, please view our candidate information pack.


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About The Candidate

Coordinator - Asset Management Delivery
To be successful in your application for the role of

Coordinator - Service Support

, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:


Be a proactive, adaptable individual with a genuine interest in building a career in Asset Management. Have a strong eye for detail and a methodical approach to your work. Be confident juggling a varied workload that includes coordinating projects, maintaining accurate records, and supporting key business initiatives. Have experience in administrative or office-based roles and be comfortable using Microsoft Office and digital systems to manage tasks effectively. Be a clear communicator and a team player, able to build positive relationships with colleagues, customers, and external stakeholders alike.
We are looking for someone who is excited by the opportunity to get involved in wide-ranging activities--from supporting major programmes like Fibre to the Home, handling legal enquiries, and raising works orders, to partnering with regional teams and contributing to service improvement initiatives.

Please note: we are unable to provide visa sponsorship for this role; therefore, you must have the right to work in the UK to submit an application for this role.

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About The Company

Our Reward and Benefits:

Working Style:

Hybrid working with 2 - 3 days in the office to support your work/life balance.

Generous Annual Leave:

Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).

Pension Contributions:

Enjoy up to 9% employer contributions with our Defined Contribution scheme.

Health Benefits and Perks:

Access to a health care cash plan (worth up to 1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.

Learning and Development:

Invest in your future with ongoing personal and professional growth opportunities.

Family Support:

Policies designed to help you balance work and family life, including a new child payment.

Wellbeing Matters:

Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.

Smarter Travel:

Save with our Cycle to Work and Car Benefit schemes.

Giving Back:

Up to four paid volunteering days a year to support our communities.

About Us:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest:

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.