Job Description

About The Role

Aftercare Coordinator Role Are you an experienced Coordinator, particularly in a customer service setting? If so, this role could be a great fit for you. As an Aftercare Coordinator, you will provide a high-quality coordination support service for the Aftercare team. This is an exciting time to join our Aftercare team as this role is constantly developing and growing.

Key Responsibilities:

Supporting the Aftercare team to deliver high quality customer service. Ensure that defect reports from customers are allocated to relevant team members to action in a timely manner. Liaise with various teams, such as our Development Delivery team. Coordinate visits for inspections and ensure customers are kept updated with inspection dates.

Why Join LiveWest?

In this dynamic and rewarding position, you will be at the heart of ensuring defects are managed efficiently and customers feel supported throughout their journey. With a hybrid working style, a collaborative team environment, and a strong focus on innovation and continuous improvement, LiveWest offers the perfect opportunity to grow your skills in a purpose-driven organisation that truly values its people and communities.


This role is being offered on a

permanent, part time

basis working

14.8 hours

per week, the successful candidate will be working on Thursday and Friday each week. Hybrid working is available for this role, and you can be based in our

Tolvaddon, Weston-super-Mare or Exeter

office.


For further information about this role, please view our candidate information pack.

About The Candidate

Aftercare Coordinator - Skills and Experience
To be successful in your application for the role of Aftercare Coordinator, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:


Excellent customer care and advocacy skills. Knowledge of building and defects. Ability to assess difficult situations and provide solutions. Good communication skills with the ability to liaise effectively and professionally. Experience in a customer focused organisation. Ability to keep clear and up-to-date records with attention to detail. Ability to use the main Microsoft Office software and databases/systems. Ability to make a positive contribution to the development of procedures and controls which ensure the integrity of data.

Desirable:

Comprehensive understanding of NHBC and similar warranty policies.

Desirable:

Experience of working in a housing related setting.

Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.

About The Company

Our Reward and Benefits:

Working Style:

Hybrid working with 1 day in the office to support your work/life balance.

Generous Annual Leave:

Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).

Pension Contributions:

Enjoy up to 9% employer contributions with our Defined Contribution scheme.

Health Benefits and Perks:

Access to a health care cash plan (worth up to 1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.

Learning and Development:

Invest in your future with ongoing personal and professional growth opportunities.

Family Support:

Policies designed to help you balance work and family life, including a new child payment.

Wellbeing Matters:

Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.

Smarter Travel:

Save with our Cycle to Work and Car Benefit schemes.

Giving Back:

Up to four paid volunteering days a year to support our communities.

About Us:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest:

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.