Job Description

Are you an experienced Coordinator looking for a role where you can make a real difference in people's lives? LiveWest, a forward thinking housing association, is seeking a proactive and dedicated individual to join our Inhouse Maintenance Service (IMS) central support hub, where you will be supporting our Minor Projects team, including Minor Works and Roofing team. If you thrive in a dynamic environment and enjoy contributing to meaningful work, we want to hear from you!
As a Coordinator, you will play a pivotal role in the scheduling and managing of operatives diaries. You will liaise with our Property Team Managers, our IMS team, and suppliers to support customer and business requests, ensuring we meet our agreed timeframes.
Key Responsibilities:

• Planning responsive and planned works within our scheduling system to optimise resources and meet targets.
• Communicating with customers about appointment schedules and durations.
• Monitoring progress and collaborating with operatives to ensure timely delivery.
• Liaising with colleagues across the business, contractors and suppliers to ensure smooth operations.
• Maintaining productivity reports and providing administrative support to our teams.

Why Join LiveWest:
At LiveWest, we are dedicated to delivering exceptional services that improve lives. We foster a supportive and inclusive workplace, offering opportunities to grow and innovate.
This is a full time 6 month fixed term contract and will be based in our Exeter office. A hybrid working style is an option with 2 - 3 days in the office, dependent on business need.
For further information about the role and LiveWest, please view our candidate information pack.
About The Candidate
To be successful in your application for the role of Coordinator - Minor Projects, you will meet the essential skills, knowledge and experience required for a Level 1 - Team Member role (please see our candidate information pack), along with the below role specific requirements:-

• Knowledge/experience in a customer repair role (social housing, retail or other).
• Proficient IT skills.
• Previous experience in an administrative/coordination role.
• Proficiency in data interpretation and analysis to support decision making.
• The ability to diagnose responsive and minor repairs.
• A flexible and adaptable approach to work, especially under pressure.
• Strong initiative and a commitment to keeping the customer at the heart of all activities.
• Desirable: Experience with scheduling tools and resource planning software, such as DRS and MS Outlook.
• Desirable: Familiarity with bespoke databases such as CX and Keystone.

Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.
About The Company
Our Reward and Benefits:

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to 1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us:
At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.
Inclusion at LiveWest:
At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.
You can read more about Inclusion at LiveWest by visiting our website.

Skills Required