Job Description

Duncan & Todd Group is one of the leading optical and hearing care providers based in Scotland. In operation for over 40 years, our brands include: Duncan and Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, and Smart Employee Eyecare.

We are currently recruiting for a Corporate Administrator to join our busy Corporate team on a full time and part time basis.

Job description

The main purpose of this role is to provide administrative support to our Smart Employee Eyecare division and to promote Duncan and Todd's Corporate Eyecare/SEE to potential clients and ensure existing client's requirements are fulfilled. Some of the core responsibilities of this role are;

Handle requests for Eyecare packs and SEE vouchers ensuring the appropriate materials are provided to the client in a timely manner Deal with queries from existing clients to ensure their requirements are fulfilled, e.g. dealing with clients' employees, dispatch of stationery to nominated personnel, invoice queries and any other relevant task. Process Eyecare forms and vouchers and record and process sight tests and spectacle orders as appropriate, ensuring all queries, cancellations and non-conformance are noted and acted upon. Monitor manufacturing time and delivery time of spectacle orders and follow up any queries/delays at Caledonian Optical and inform Network Optician of any delays. Liaise with the Accounts Department to assist with any queries regarding Network Opticians, payments or invoices, resolving issues or referring to the Corporate Manager as appropriate. Ensure filing is carried out on a daily basis to ensure current records are up to date and accurate and that material is archived as appropriate. Assist with the monthly stock take, ensuring accurate stock levels are recorded and any discrepancies highlighted to the Corporate Manager Any other duties as required to assist in the smooth running of the department Being first point of contact of all customer related queries.
Previous experience in administration and Microsoft packages is preferred but not essential, as training will be provided.

Duncan and Todd Group offers a fast paced, dynamic working environment so we are looking for someone who enjoys a challenge, is capable of hitting the ground running from day one, is a self starter and has exceptional interpersonal skills.

In return we offer the following benefits;

Competitive pay and benefits Supportive environment 29 Days Annual leave 2 x 100% off discount vouchers for spectacles, sunglasses or annual supply of contact lenses per calendar year + generous discounts for family and friends Access to high street discounts and other benefits through the Company employee benefits portal The chance to work for a prestigious company, proud of its heritage Career advancement opportunities Being part of a company that cares
Job Types: Full-time, Permanent

Pay: From 23,809.50 per year

Additional pay:

Bonus scheme
Benefits:

Additional leave Bereavement leave Company pension Cycle to work scheme Employee discount Employee mentoring programme Financial planning services Free or subsidised travel Health & wellbeing programme Referral programme Relocation assistance Sick pay Store discount UK visa sponsorship
Schedule:

Monday to Friday
Work Location: In person