Job Description

Team

Commercial & Private Banking

Location

Holborn Office

County

Central London

Ref #

23458

Closing Date

04-Aug-2025


We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.

What you will do:

As a Commercial Banking Manager, you are accountable for delivering the Metro Bank brand and Business model for Commercial Banking by maintaining and growing the Commercial book.

Manage all aspects of Risk, Operational, Regulatory and Financial Crime Demonstrate ability to maximise the customer relationship whilst being compliant during customer interactions with awareness of Treating Customers Fairly (TCF) Manage, influence and build an internal network across Metro Bank to ensure a One Team approach for customers and colleagues Liaise, and develop relationships, with internal stakeholders to deliver required propositions and pricing requirements Ensure risk policies, reporting sets, are managed within risk appetites Make decisions to support Metro Bank's business objectives whilst reinforcing the correct Metro Bank operational processes and ensuring we get things right the first time for the customer Knowledge of requirements of onboarding clients from a variety of jurisdictions Ability to generate new business and be an ambassador for the brand to external stakeholders Be aware of the capabilities of the Metro Bank Group and identify customer needs so that we can service, these needs within our capability, e.g., Asset Finance, Invoice Discounting, Bacstel, Credit Cards, Cash Management Solutions, FX needs, Borrowing requirements


And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders Excellent knowledge of Commercial Banking combined with strong product knowledge of Metro Bank's commercial products and additional services Fluent in key language in addition to English, e.g. French, German, Italian Japanese, Dutch, Spanish Excellent communication and customer/client relationship management skills, specifically in providing exceptional customer service whilst explaining complex information clearly Excellent negotiation skills with an ability to interact and influence senior/executive management internally/externally Strong understanding of Financial Crime, AML, KYC requirements as well as TCF/conduct expectation Maintain up to date knowledge of internal regulatory requirements and be a subject matter expert in Enhanced Due Diligence requirements Confident decision maker that can take ownership and accountability of projects/tasks

Our promise to you...

We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet... why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!