Job Description

Job Introduction
We are looking for a Corporate Receptionist to join our team at one of Rapport's most prestigious contracts in Birmingham. The client is one of the Big Four leading audit and accounting firms, and you will play a crucial role in delivering award winning service to our clients and their guests, offering a one-stop-shop service from reservation through to client journey experience.
The successful candidate will hold the job title of Client Support Services Ambassador.
Type of contract: Part-time, Permanent
Hours: 21 per week (Shift rota basis between 8 AM and 5 PM. Hours can vary depending on business needs)
Days: Tuesday-Thursday, with availability to cover Mondays and Fridays upon request
Travel: Primarily based in Birmingham, with coverage at other locations as per business needs. Travel, accommodation, and dinner are provided if required to work outside the main site.
What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, you will get daily food allowance for the onsite restaurant.
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

Main responsibilities

• Greet and welcome all visitors professionally and courteously.
• Direct visitors to the appropriate meeting rooms or offices.
• Manage visitor registration and sign-in procedures.
• Schedule, coordinate, and check meeting rooms and conference facilities.
• Provide AV support where and when required.
• Perform admin duties and other ad-hoc requests.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Ideally, have at least one year of experience as a Receptionist or in a similar role.
• Demonstrate strong customer service and interpersonal skills.
• Communicate effectively, both in writing and verbally.
• Work well independently and as part of a team.
• Be proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Exhibit strong organisational and time management skills.
• Handle multiple tasks efficiently in a fast-paced environment.
• Maintain a professional appearance and uphold confidentiality.

About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at .
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.