Job Description

The ultimate goal of the Workplace Receptionist is to conduct oneself in a warm, professional and engaging manner and deliver a concierge style service that exceeds expectations and creates a memorable 5 experience for all building users (visitors and colleagues). To be an active and contributing member of the Workplace team, ready to step in and support any area at any time.*



This role is all about attention to detail, pride in presentation, and a genuine desire to create standout moments, This is for someone who thrives in a polished, people-first environment and understands the power of a great first impression.

What You'll Do:

As a Workplace Receptionist you'll be the go-to presence on site--visible, proactive, and always ready with a warm welcome or a helping hand. You'll be instrumental in delivering an exceptional guest and colleague experience every day by:




Delivering a professional and personal guest experience Greet and register all guests and parcels using internal systems, escort visitors to their meetings, and provide a warm, efficient welcome that sets the tone for their entire visit. Creating a standout workplace environment
Conduct twice-daily floor walkarounds and workplace inspections to ensure every space is safe, clean, and inviting. Maintain meeting rooms throughout the day so they're always ready, well-stocked, and looking their best.
Managing the details that make a difference
Collaborating across service lines

Work closely with cleaning, technical, building management, AV, IT, and events teams to support colleagues and guests--staying one step ahead to deliver a seamless experience. You'll play a key role in creating a joined-up, proactive workplace environment by working as #OneMitie.
Taking ownership of the workplace experience
Log work orders, coordinate services, and support daily operations with pride, precision, and solutions-focused mindset.
Creating, updating, and displaying signage as required Daily ownership of the physical touchpoint journey, ensuring all colleague and client facing areas are set to agreed layout, fabric, and housekeeping standards and proactively logging jobs as required Conduct visitor arrival/departure check-in and check-out by managing and issuing access, in a manner aligned with a 5 hotel
To escalate any feedback relating to the service provided by the service team Operate under a "How Can I Help" mindset Deliver an experience that is professional, friendly and attentive at all times To anticipate the needs of visitors and colleagues To proactively look out for building issues, ensuing a swift resolution Proactively manage queues, striving to make the arrival or departure process as efficient as We are looking for someone with a friendly and approachable manner and can always remain professional, displaying sound communication and interpersonal skills. The ideal candidate needs to be IT literate with the ability to prioritise your own workload and work efficiently to agreed deadlines.

Person Specification

1 to 2 years' of comparable experience in high end hotels, members clubs, airlines, corporate workplaces, or tourism and hospitality*
Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence*
Immaculate grooming, personal presentation and sense of style*
Flexible, agile, and adaptable*
Must be able to identify and resolve issues, and to meet and exceed the expectations of our client*
Must be highly proficient in Outlook, Word, Teams, and Chrome*