Job Description

In this high-profile role of Security Console Operator, you will be responsible for ensuring the security and safety of premises and people at a prestigious client site.
Working as a key member of the security team to deliver the Security and Safety Service, you will carry out a range of duties which includes but is not limited to the following:

• To effectively monitor CCTV for the prevention of crime and to ensure the Health and Safety of staff and visitors

• To deal with fire system activations as necessary

• To accurately maintain all records as directed

• To dispatch initial first aid response

• To dispatch officers to investigate incidents and reports

• To assume the role of Incident Controller until Duty Manager arrives within operational hours

• To co-ordinate the distribution of staff during an evacuation

• To complete Incident reports / Statements as required and to maintain record of events during an incident

• To complete and maintain the DOB (Control Room log)

• To complete the Staff log and the Operations log

• To co-ordinate the logging and storage of high value lost property

• To report and investigate any acts or omissions that may compromise health & safety immediately to the Supervisor/Duty Manager

• To log missing, damaged or unserviceable safety equipment

• Administrative duties as directed by line management, including roster management and hours reports

• Reviews and implements security and safety policies and standards at the premises

• Works closely with other officers / management to ensure the most effective and efficient provision of security and safety services

• Work with Management in reviewing threat assessments and ensure continual development of the risk mitigation/management processes

The shifts are normally 12 hours duration covering days and nights, Monday - Sunday on a 4 on 4 off pattern. However, as part of a small team you will need to be reliable and flexible to support your colleagues.
Person specification - essential:

• Hold valid SIA Door Supervisor and CCTV licences

• Demonstrate previous experience in a supervisory role preferable in a control room environment

• Hold clear leadership abilities

• Demonstrate excellent customer service

• Hold excellent written communication and interpersonal skills

• Demonstrate the ability to think and act quickly in emergencies or under pressure

• Hold a willingness to work cooperatively and constructively with both your peer group and the leadership provided by department supervisors and management

• Have an ability to deliver succinct and clear verbal reports

• Five years' checkable history and references

• To pass a criminal records check (CRC) to the required standards

Full training, uniform and health and safety equipment are provided, and you will also have access to:

• Personal Pension Scheme

• Health Insurance Scheme

• Discount shopping platform

• Employee Assistance Programme

• Cycle to Work Scheme

Skills Required