Job Description

Ready to join a dynamic team at an exciting client site? Your customer service and administration background will be your asset in this role.
We are seeking to recruit an experienced receptionist to work on a client site in Eastcheap, London. This is an opportunity to work with our team to provide welcome and security for a corporate client.
The Security Receptionist serves as the primary point of contact for all employees, visitors, and executives at our client's offices. This role requires a polished, professional presence with the ability to navigate high-profile situations, coordinate with security teams, and ensure an exceptional experience for all guests. The successful candidate will be confident in managing a fast-paced, high-visibility environment, capable of addressing diverse requests, incidents, and VIP needs with discretion and authority. This role requires attention to detail, strong communication skills, and a commitment to maintaining a secure environment.
Here's what we offer you
A challenging, flexible and interesting role.
A sense of security and belonging.
High-quality training and coaching from talented people.
A long list of great brands to work with.
A fun team culture.
Ambitious growth plans and great progression opportunities.
About the Role
The role is Monday to Friday, working 0830-1730 at their office in city of London.
Job Functions include:

• Work directly with the on site workplace reception team, adding the security layer to the reception program.
• Maintain a highly visible, professional presence in reception and event areas, ensuring a strong first impression for executives, partners, VIP guests, and employees.
• Serve as the first point of contact for all employees, visitors, contractors, and vendors, greeting and assisting them in a welcoming and professional manner.
• Oversee all visitor management processes, including credential issuance, access authorization and security verification for both employees and guests.
• Coordinate with security and facilities teams to ensure safe, efficient visitor flow during high-traffic events and executive visits.
• Work with the security team to monitor site activity to ensure a safe and secure environment, reporting hazards, unusual activity, or security breaches.
• Respond decisively to incidents, including medical emergencies, special requests, and security concerns, ensuring proper escalation and resolution.
• Escort visitors and executives as needed, ensuring comfort, safety, and discretion throughout their stay. Investigate security-related incidents and prepare detailed reports as required.
• Support emergency response efforts, including first aid and coordination with EMS or law enforcement.
• Demonstrate strong people and conflict management skills with tact, discretion, and composure in high-pressure situations.

Qualifications & Skills

• 3-5 years of experience in corporate reception, physical security, or guest services in a high-profile or executive-facing environment. Previous experience in security is an advantage.
• Certification in security training, first aid, or CPR is a plus.
• Strong observational and problem-solving skills.
• Ability to manage VIP/executive engagements and high-traffic events with professionalism.
• Exceptional customer service skills and the ability to perform under pressure.
• Excellent verbal and written communication skills.
• Ability to stay calm and focused in emergency situations.
• Ability to work independently and as part of a team.

Skills Required