Job Description

Country

United Kingdom

Office Location

Birmingham

About Us

Flexible/Agile Working: Balancing remote work and collaboration in the office, this hybrid role requires 3 days of onsite work per week.




Join RICS, a globally respected organisation that sets the highest ethical standards across land, real estate, construction, and infrastructure, supporting 140,000 professionals worldwide.


At RICS, we are at the forefront of shaping the built and natural environment. As a prominent professional body, we empower our members with globally recognised qualifications, influential networking, and access to cutting edge resources. Your work here will directly contribute to advancing knowledge and driving sustainable practices on a global scale, creating a positive impact for society internationally.

Role Purpose and Key Responsibilities

Please note this role is a 9-Month FTC.




Are you passionate about delivering an exceptional service and building strong relationships with corporate clients? We're looking for a Corporate Specialist to join our team, providing expert support and guidance to RICS members across multiple communication channels.




- Respond to member enquiries with professionalism and empathy via phone, email, and live chat.


- Act as a trusted advisor for corporate account customers, offering specialist knowledge on RICS membership.


- Maintain accurate customer records and ensuring data integrity across internal systems.


- Collaborate with account managers to identify growth opportunities and strengthen engagement.


- Support continuous improvement by sharing customer insights and contributing to system and process develop.

About You

To be a successful candidate in this role, you will need:




- Experience in a customer service role, ideally within a professional or membership-based environment.


- Excellent communication skills and a proactive, relationship-focused approach.


- Attention to detail and confidence managing large data sets.


- Comfortable working across multiple platforms and embracing new technologies.


- A team player who thrives in a fast-paced, customer-centric environment.

Rewards and Benefits

We offer a comprehensive package of benefits to support your work life balance, health, financial security and personal time.




For full-time staff, the standard working week is 35 hours, and we support flexible working arrangements where possible.




Your health and wellbeing are important to us, with benefits including private medical insurance, an Employee Assistance Programme, Mental Health First Aiders, Wellbeing Champions and optical care. To support your financial future, we provide income protection, life assurance, an Aviva Group Personal Pension scheme and access to My Money support.




We also offer 25 days annual leave plus public holidays, enhanced flexible leave policies (including Maternity, Paternity, and Moving House) and Wellbeing Days. We encourage community engagement through a Volunteering Day and support staff-led community groups.




Equal Opportunity Employer:




RICS is an equal opportunity employer committed to diversity and inclusion. We welcome candidates from diverse backgrounds, as we believe that our differences drive our performance. Please let us know if we can support you with any adjustments to our recruitment process. Candidates will need to have the correct right to work in the country the role resides in.




How to Apply:
As part of your application, you will be asked to upload your CV and complete a statement that explains why this specific role at the Royal Institution of Chartered Surveyors presents an ideal opportunity for you and clearly demonstrates how your skills and experience meet the requirements of the role.




Please note that while we aim to keep adverts open for a reasonable period, we do reserve the right to close them early should we receive a high volume of suitable applications.