Job Description

OVERALL SUMMARY
The Associate is responsible for supporting the Outsourced Operations Team in the accurate and timely delivery of day-to-day operational tasks. This includes assisting with settlement, cash management, corporate actions, transfers, client reporting, and other operational processes as required.
The role provides essential support to ensure that Client service level agreements are met, while building knowledge and experience across the full range of operational activities. The Associate will also contribute to the delivery of services to Corporate & Trustee Markets (CTM) clients, including account opening, transfers, and reporting.
The Associate is expected to follow established procedures, maintain high levels of accuracy and control, and proactively develop their skills to contribute to the success of the team.
RESPONSIBILITIES

• Support the completion of daily operational tasks across settlement, cash management, corporate actions, transfers, and client reporting, ensuring accuracy and timeliness.
• Assist with monitoring and investigating breaks or exceptions, escalating to the Lead Associate or Manager where required.
• Prepare and check routine Client reports and statements, ensuring accuracy before escalation for review and sign-off.
• Assist in the processing of asset transfers and migrations, following agreed procedures and maintaining accurate records.
• Support the maintenance of Client and market relationships by ensuring queries are logged, investigated, and escalated promptly.
• Contribute to the accurate completion of documentation, checklists, and operational records to evidence controls and compliance with agreed processes.
• Provide support to CTM clients, including assisting with account opening, transfers, and reporting activities.
• Participate in client service preparation by helping collate data and information for operational and service meetings.
• Work with colleagues to identify and suggest small process improvements that could increase efficiency or strengthen controls.
• Take responsibility for personal learning and development, actively seeking to expand knowledge of operational processes and industry practices.

• Follow all relevant Company systems, policies, and procedures including Our Way code of conduct, Compliance Manual, Staff Handbook, and IT Security Policy.
• Complete all assigned tasks in line with documented procedures and controls, escalating any issues or concerns to senior team members.
• Maintain awareness of risks impacting operations and ensure potential issues are raised promptly.
• Support the upkeep of accurate records and documentation to evidence compliance with Client and Company requirements.

• Communicate clearly and professionally with colleagues, Clients, and third parties, escalating queries where appropriate.
• Work collaboratively with team members, supporting knowledge sharing and contributing to a positive and inclusive team culture.

WE WOULD LOVE TO HEAR FROM YOU IF:

• Basic understanding of operational processes in financial services, including settlements, cash management, corporate actions, and transfers.
• Interest in developing knowledge of custody operations, market infrastructure, and client reporting.
• Strong attention to detail and commitment to accuracy in completing operational tasks.
• Organisational skills with the ability to manage workload and meet deadlines.
• Proactive and positive approach to learning, with a willingness to take on new tasks and responsibilities.
• Clear and professional communication skills, with the ability to work effectively in a team environment.
• Good problem-solving attitude with a focus on escalation and resolution.
• Familiarity with regulatory expectations in financial services is desirable but not essential.
• Proficiency with operational or financial systems and software is an advantage.
• Relevant industry qualifications (e.g. CISI IOC, or equivalent) are desirable but not essential.

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don't tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role.
To avoid any ambiguity around fees, please note that speculative CVs received by Close Brothers, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you.
Winterflood Business Services (WBS) is a business to business (B2B) platform provider whose award-winning service has seen us grow to over 15bn AUA with an expanding client list. Our highly skilled and experienced team is dedicated to providing the standards our clients rightly demand.
Our aim is to help solve client problems and ease their regulatory and administrative burden with secure, integrated, and bespoke end-to-end solutions to achieve their investment objectives. Execution quality and excellent service are at the core of our business, all set out in our service level agreements for full transparency.
The WBS service is provided through our EOS platform, which is a proprietary system developed by our in-house development team. EOS is built using the latest technologies and is based on micro-service architecture, making the platform easy to scale and deploy new functionality. We are also market innovators, capable of recognising unfilled needs and developing products to suit our customers' needs and changing regulatory requirements.
We became a separate division of Winterflood Securities in 2010, in response to demand from clients who were looking for 'whole of market access and 'custody services'. Our strategy remains to continue to invest in people, process, and technology to allow us to scale for the growth in our existing business, as well as taking on new clients

Skills Required