Job Description

Job Overview

Pall Mall, a leading provider of private healthcare and cosmetic treatments, is seeking a

Patient Sales Advisor

to join our dynamic and high-performing team.

This role is ideal for individuals with a strong background in

sales, customer service, luxury retail, or hospitality

who are passionate about

consultative selling

and providing an outstanding client experience.

Unlike many sales roles, this position involves

only inbound enquiries--no cold calling--allowing you to focus entirely on engaging with potential clients, understanding their needs, and guiding them toward the best private medical and cosmetic solutions.

Key Responsibilities:

Convert

warm inbound leads

into bookings for medical and cosmetic procedures Handle inquiries with professionalism and expert knowledge, providing detailed information on our services

Maximise every opportunity

by cross-selling and upselling relevant treatments Build and maintain strong relationships with both new and returning patients, including VIP clients such as premier footballers and media personalities Deliver a

first-class client experience

, ensuring patients feel supported throughout their journey Work closely with consultants and clinicians to coordinate appointments efficiently

Who We Are Looking For:

To succeed in this role, you should have:

Proven success in sales, customer service, or appointment booking

(experience in medical, cosmetic, or luxury industries is advantageous but not essential)

Confidence in handling high-value transactions

and achieving sales targets Strong interpersonal skills, with the ability to

engage, persuade, and build trust with clients

A highly

organised approach

with excellent time management and attention to detail The ability to

thrive in a fast-paced environment

and remain adaptable under pressure A proactive and motivated mindset, with a commitment to delivering exceptional service

Why Join Pall Mall?

Recognised as one of The Sunday Times' Best Places to Work 2023

Uncapped commission structure

A workplace culture that values success and supports personal growth

Career progression opportunities

within a rapidly growing company

Hybrid working options

after successful completion of training

A supportive and social team environment

, with regular incentives and team-building activities

Exclusive staff benefits

, including private healthcare discounts, Perkbox membership, and pension contributions

25 days of annual leave plus bank holidays, with an additional day off on your birthday

Qualifications

Proficient in English with strong communication skills, both verbal and written Experience in B2B sales and telemarketing Familiarity with Salesforce and CRM software Ability to provide exceptional customer service Spanish language skills are a plus Proven track record in achieving sales targets and building client relationships
Job Types: Full-time, Permanent

Pay: From 45,000.00 per year

Benefits:

Casual dress Company pension Employee discount Gym membership Work from home
Experience:

Sales: 2 years (preferred)
Work Location: Hybrid remote in Manchester M1 5AN