Job Description

Hunters Quay is part of the Cove UK family, a holiday village just 1.5 hours away from Glasgow in the town of Dunoon, with panoramic views of Holy Loch.



We are a passionate, customer-centric business and our goal is to consistently deliver hospitality with excellence, as well as creating a safe, friendly and innovative environment for our guests to enjoy and employees to work in.

Key Responsibilities:

Role model the company values and behaviours at all times: Hospitality, Passion, Trustworthiness, Excellence, Stewardship, Kindness Lead and motivate a team to increase sales and ensure efficiency Manage stock levels and make key decisions about stock control Analyse sales figures and forecast future sales Analyse and interpret trends to facilitate planning Work with Head of Retail to record sales figures, analyse data and forward plan Ensure standards for quality, customer service and health and safety are met Resolve health and safety, legal and security issues Respond to customer complaints and comments, where team member is unable Organise special promotions, displays and events Update colleagues on business performance, new initiatives and other pertinent issues Walk the floor and take a 'hands-on' approach, talking to team members, owners and holidaymakers, identifying or resolving urgent issues Take the till service as and when required Maintain awareness of market trends in the retail industry, understanding forthcoming initiatives and monitoring what competitors are doing Make sure shop is laid-out in an appealing and sales-friendly way and is refreshed at regular intervals to keep regular owners engaged and to promote new lines Overall responsibility for compliance with UK alcohol, tobacco and medicine laws

Experience/Skills Required:

Experience leading a team Stock management Retail systems Customer service experience

If you think the perfect candidate is you, then we'd absolutely love to hear from you!

Team benefits:

Career progression Employee assistance programme Team recognition programme 25% off food & drink while on all Cove UK parks Generous team discount on Holidays to Cove UK parks Free use of swimming pools and gyms on all Cove UK parks Long service awards and value recognition Company events and incentives Refer a friend scheme Sales referral scheme Fabulous location

We welcome applications from people of all abilities, including those living with visible and non-visible disabilities. We are committed to creating an inclusive workplace and will work with you to accommodate your needs throughout the recruitment process and on the job.