Job Description

Description

To review, assess and negotiate settlement of costs matters within our disease team, and deal with all procedural aspects and pleadings until settlement or assessment of costs. To provide costs advice to clients and the main teams, and to negotiate costs on a variety of matters delivering savings for our clients.

It is important that the job holder can quickly review files & formulate initial costs strategy, provide comprehensive advice to clients, commence early telephone negotiations with other side and liaise, as required, with Insurers throughout the life of the file.

You need to be able to build strong working relationships with both your colleagues in Costs and with the wider business.

Key Responsibilities

Responsible for management of own caseload using in-house case management system including timely and accurate maintenance of the system along with billing and management information - ensuring completeness of records to aid business decision making. Reviewing, advising and negotiating end of life costs claimed, including drafting Points of Dispute and considering and responding to replies. Responsible for achieving a daily chargeable hour target, managing workload to meet service level agreements and critical dates. Delegation of tasks where available and appropriate to other members of the team. Reviewing files, including strategy setting and identifying strengths and weaknesses and preparing a document to reflect this. Preparing cost strategy reports, updating through the life of the case. Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested. Undertaking periodic reviews of files in line with Client requirements. Negotiating costs advantageous to our clients. Dealing with correspondence and telephone calls. Meeting agreed performance targets. Drafting relevant applications and/or opposing applications Instruct Counsel or Costs Lawyer to attend Detailed Assessment or alternatively conduct own advocacy.


Working Hours

35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Liverpool

Skills, Knowledge and Expertise

Essential Skills and Attributes:

Experience of negotiating costs, including preparing points of dispute, considering replies proceeding cases to PA and DA. Good standard of education - 3 GCSE's grade C or above or equivalent, including maths and English Strong communication skills, both written and verbal including previous experience of client liaison. Good telephone negotiation skills Previous experience of handling own caseload, and meeting service level agreements and key performance indicators. Ability to use own initiative. Ability to plan and prioritise workloads. Excellent listening skills. Ability to make decisions. Ability to remain calm under pressure. Ability to act as part of a team. Proficient IT skills.


Desirable:



Education - Degree and/or LPC and/or ALCD or equivalent. Conducted own advocacy.


Values

Our culture is focused on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;



We are connected

We are Dynamic

We are Innovative

We succeed together

Benefits

25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance ( Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection ( Private health insurance) Pension Contribution based 5% Employee / 3% Employer Cycle to Work Scheme
Tech Scheme
Season Ticket Loan
Gym Flex
Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation

About Keoghs

Keoghs is the leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than 1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.


With more than 50 years' experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we've transformed the claims handling process for low-value personal injury claims; we've reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.