Job Description

At Cosy Club, our Operations Managers are hands-on leaders who run an area of c.8 sites, to ensure the highest standards, fostering close team connections, and maintaining a vibrant spirit and culture with meticulous attention to detail. Partnering with an Operations Chef, you'll be the driving force behind your teams, their development, and the performance of your area. Cosy Club has unrelenting standards; we absolutely love people who never settle and our ultimate goal is that everyone feels welcome and leaves happy!

For this role we are looking for someone based in the North of England as you must be able to easily access each of the eight current sites in the patch:

Chester, Durham, Leeds, Lincoln, Liverpool, Manchester, Sheffield and York.

What you'll do:

Lead, coach and develop a high performing team of GMs and Heads of Departments, with a clear focus on succession planning and talent spotting. Be present in sites weekly, getting stuck into service, training teams, and ensuring consistent delivery of our standards and guest experience. We love good old-fashioned hospitality. Embed a culture of genuine hospitality, where every guest and team member feel welcome, valued, and proud to be part of Cosy Club. Drive local sales that are unique to each site, through business and community engagement, partnerships, events and creative sales initiatives. Ensure smooth operational execution across all your sites through delivery of the Operations Manager expectations; rotas, stock, shift planning, orders, and compliance - nothing missed, nothing forgotten. Own the detail; from daily performance reports to guest feedback, you'll be across everything that impacts service, team and profitability. Partner with your Operations Chef to ensure seamless front and back of house alignment and shared priorities. Champion our unique people-focused commitments, including fair rotas, regular 121s, and supporting the wellbeing and development of your team at every level. Get involved in everything - from stepping into service, helping to recover guest experience, to jumping on the pass if needed, here we lead by example. Daily reporting on all aspects of site performance, including the detail behind every shift, your P&Ls and your people. We take complete pride in our slightly obsessive attention to detail on the small things as we know this is where we can win or lose. Delivering on our key performance indicators, from customer wait times, Net Promoter Scores, to EBITDA, and everything in between

What you bring:

Proven experience in multi-site operations in hospitality, ideally from fresh food, wet led or premium casual dining environments. Hands-on leadership style: you lead from the front and thrive in fast-paced, service-led settings. We want people who still want to be part of the buzz of delivering awesome old school hospitality. We're not ones for management through emails. Strong commercial acumen and experience managing to clear KPIs, including P&L, labour, sales and NPS. Your ambition will keep you driven and focused on improving every single day, striving to make a significant impact An ability to juggle multiple priorities without ever losing sight of the detail or your team.

The Good Stuff

Competitive salary + annual achievable bonus paid 2x a year. Company car allowance of 5k per annum Full expenses and mileage provided. Real progression opportunities in a growing, people-focused business. Annual Ops trip abroad and let's not forget the legendary Loungefest, our annual staff party * 50% discount on food & drink from day one