Job Description

Rate:

23.85 per hour umbrella

Term:

3 months initially

Hours per week:

35

Location: Hybrid working - 20% office based 80% home working.

Working as part of the Revenues collection service assessing and collecting council tax, the officer will be responsible for delivering effective, proactive, customer focused collection services.
Responsibilities will include working effectively as part of a team, processing customer accounts including but not limited to: initial account set up, maintenance and review, assessment of discounts, disregards and exemptions, payment arrangements, pre and post court work and bailiff enquiries.
Working in line with statutory legislation and corporate policies, the post holder will need to be responsive to customer's needs, ensuring effective engagement with vulnerable / challenging customers while maximising collection.

Requirements

You will be an enthusiastic, committed team player, understanding best practice and customer contact procedures with experience in debt collection. You will be able to demonstrate a good standard of numeracy and literacy, be able to work using your own initiative, prioritise conflicting deadlines, managing your time efficiently with good communication skills.

We are looking for someone with recent relevant Council Tax experience as an essential requirement Good working knowledge of Civica Open Revenues system

Pre-Compliance Checks for Successful Applicants:

At BSS, we uphold the highest standards of screening and trust for every role. Successful applicants will undergo a comprehensive pre-compliance process in line with the Baseline Personnel Security Standard (BPSS). This includes:

Identity Verification:

Confirming the authenticity of your identity documents.

Employment History Checks:

Reviewing your occupation history for the past 3-5 years (depending on client requirement).

Right to Work Verification:

Ensuring you have the legal right to work in the UK.

Unspent Conviction Check:

Conducting a Basic DBS Check to reveal any unspent convictions.
These checks are crucial in ensuring a secure and trustworthy work collaboration, aligning with best practices used in government and public sectors. While primarily standard in these sectors, our adoption of pre-compliance checks across all roles reflects our commitment to maintaining the highest standards of integrity and trust in our recruitment process.

Job Types: Full-time, Temporary
Contract length: 3 months

Pay: 23.85 per hour

Expected hours: 35 per week

Schedule:

Monday to Friday
Application question(s):

Do you have relevant Council Tax experience? Do you have good working knowledge of Civica Open Revenues system?
Experience:

Local Government: 3 years (required)
Work Location: In person