Job Description

We are looking for a highly motivated and responsible individual to undertake the role of Council Tax Officer within our Revenues Team.



As part of a team, you will help with the effective and efficient day to day workings of the Council Tax department.

Organisation

Cheshire East Council

Location

Crewe, Macclesfield

Job Category

Customer Services

Grade

CEC NJC - Grade 6

Salary Min

28,598 per annum

Salary Max

31,022 per annum

Hours per week

37

Weeks per year

52.143

Employment Type

Permanent

Closing Date

31/12/2025

Ref No

E3408
Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we are able to offer you a wide range of challenging and rewarding career opportunities.



At Cheshire East Council we are working for a brighter future - together and our commitment to you is that our workplace culture will provide a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.



If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you.



As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together.



Brighter Future



www.cheshireeast.gov.uk/jobs-and-careers/employee-benefits.aspx





We are looking for an individual with at least 1 year of office experience who can provide a high-quality service to our residents. The role will require you to routinely deal with a large volume of enquiries across a number of areas. Your daily duties will include updating all aspects of customer Council Tax accounts including billing, collection and recovery, answering queries, providing information and handling complaints.



You need to be highly motivated and show initiative; you must also have the ability to work unsupervised in a pressured environment. You should also demonstrate excellent communication and problem-solving skills and possess a high level of computer literacy.



Applicants must have attained at least 5 GCSE's grades A- C (or equivalent) including Maths and English as well as being fully proficient in all applications of Microsoft Office.



You should have the ability to recognise and prioritise certain issues and to possess the right approach when handling customer enquiries and complaints. A good level of stress tolerance and resilience is key, as well as good listening, organisational and problem- solving skills. You will be a strong team player.



Ideally you will have experience in debt management or recovery and will be adept at dealing with financial affairs.



You will:


Provide excellent customer service to a diverse range of customers Have excellent written and verbal (e-mail, letter, telephone and face to face) communication skills Be flexible and adaptable to meet targets and deadlines Be confident when handling difficult situations Have the ability to work independently Be willing to help others Thrive on teamwork Have excellent ICT skills Be comfortable dealing with a range of debt recovery issues, including Enforcement Agents and vulnerable residents

Please note that candidates invited for interview will undertake a series of aptitude tests relevant to the post.



Previous applicants should not reapply.



For further information please contact Lesley Jackson via email: lesley.jackson@cheshireeast.gov.uk.



Cheshire East Council is committed to safeguarding children and vulnerable adults across the Borough. As such, any cautions, convictions, reprimands or final warnings that are 'not protected' as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) order 1975 (as amended in 2013) relating to the non-disclosure of spent convictions do not apply to this job. You must therefore, disclose whether you have any previous convictions where prompted to do so within the application process.



Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.



If you have not heard from us within 4 weeks of the closing date then it is likely that you have not been shortlisted on this occasion, however please do not be discouraged from applying again.



For any technical enquiries please email sourcingteam@ecwip.co.uk



Please quote job reference number in all correspondence.