Job Description

Main purpose of post

This role is to lead and be responsible for the development, management and

delivery of WPCC's high quality, professional counselling and complementary

therapy services for adults, and for children and young people, at the Cavendish

Centre and in outreach locations. This role supports the holistic well-being of

service users, ensuring the services are safe, effective, accessible, and aligned

with the charity's values and objectives

? To lead and be responsible for the delivery of effective service provision,

including outreach services, and to maintain the ethos and high

standard of the supportive care offered.

? To lead a service that provides one-to-one and small group

complementary therapy services and one-to-one counselling for around

1,000 beneficiaries per annum, including outreach provision in hospitals.

? To be responsible for the management of a complementary therapy and

counselling services budget of around 500,000 per annum.

Leadership & Service Development

? Lead and develop complementary therapy and counselling services to

meet the needs of clients, families, and carers.

? Plan and schedule timetables and freelance staffing rotas to maximise

the availability of counselling and complementary therapies within

available budgets, maximising freelancer availability and efficient

appointment scheduling.

? Evaluate and enhance service delivery in line with best practices, clinical

guidelines, and regulatory requirements.

? Identify and implement service improvements, based on user feedback,

evidence-based practice, and sector developments.

? Work effectively with the Head of Cancer Services and other service leads

to ensure counselling and complementary therapies are an integral part

of the wider WPCC service offer to people affected by cancer.

? To be part of a service lead team which can provide leadership cover

across all services to address day-to-day operational issues, including

safeguarding cover (for adult and children's services) and maintenance

of service availability.

Freelance therapist management

? Recruit, support, and manage a multidisciplinary team of freelance

counsellors, therapists, and volunteers.

? Ensure therapists delivering these services are of a suitable quality, and

have up-to-date and relevant accreditation/professional registration to practice, including clinical supervision arrangements, insurance, CPD

and DBS checks.

? Provide professional oversight of freelance therapists ensuring all

professional standards are met

? Ensure all team members adhere to safeguarding, clinical governance,

and confidentiality standards.

? To ensure therapists delivering these services are of a suitable quality

and have up-to-date and relevant accreditation/professional registration

to practice, including clinical supervision arrangements, insurance, CPD

and DBS checks.

Quality Assurance & Compliance

? Maintain up-to-date knowledge of ethical standards and legal

requirements in counselling and complementary therapy (e.g. BACP,

CNHC, HCPC).

? Oversee risk assessments, safeguarding processes, and incident

reporting procedures.

? Monitor and report on service performance using agreed metrics and

impact evaluation tools.

Client Care & Support

? Ensure services are inclusive, trauma-informed, culturally sensitive, and

tailored to individual needs.

? Act as a senior point of contact for complex cases, ensuring appropriate

pathways and referrals.

? Maintain a client-centred approach, fostering dignity, respect, and

empowerment.

Partnerships & Engagement

? Build and maintain relationships with health professionals, community

organisations, and funders.

? Liaise as required with external stakeholders, such as healthcare

professionals, safeguarding teams, education providers, social services,

and third sector partners.

? Promote the service through outreach, events, and stakeholder

engagement.

? Contribute to grant applications, reports, and impact assessments to

support sustainability and growth.

Governance, Administration & Reporting

? Manage budgets for therapy and counselling services, ensuring costeffectiveness.

? Maintain accurate and confidential records in line with GDPR and data

protection policies.

? Ensure suitable collection of activity data and produce service activity

and evaluation reports for internal and external stakeholders.

What you do

We are seeking a highly motivated individual who shares our values to join Weston

Park Cancer Charity's busy charity team. Our Counselling and Complementary

Therapy Lead will play a vital role in leading counselling and complementary

therapies service, and will help us to deliver our vision: a better life for those living

with, and beyond, cancer in our region. If you are interested in progressing your

career within an organisation which makes a real difference to the lives of thousands

of people, we'd love to hear from you.

About you:

? You will be highly committed to ensuring the delivery of WPCC's high-quality

counselling and complementary therapy services for adults and for children

and young people.

? You will be highly-organised. You will be able to plan a regular schedule to

maximise the beneficiary impact we are able to provide, whilst also able to

respond to short-term challenges such as practitioner absence.

? You will have a deep understanding of both counselling and complimentary

therapies and how they contribute to integrative cancer care.

? You will work effectively with colleagues, integrating one-to-one counselling

and complementary therapies as part of a wide-ranging service delivery team

which offers advice, transport, peer-to-peer support, and group support.

? You will be committed to delivering safe and confidential services, with a high

level of awareness of the legal and regulatory environment.

? You will be able to manage budgets and resources within the available budget.

Job Types: Full-time, Permanent

Pay: 37,624.00-45,855.00 per year

Work Location: Hybrid remote in Sheffield S10 2GA