Job Description

About the Role

We are looking for a reliable, customer-focused individual to join our team at Sauchie Post Office. This is a dual-role position combining

Post Office counter work

with

general retail duties

within the Nisa Local store. You will be the face of the branch--helping customers with postal services, providing excellent service on the shop floor, and maintaining smooth daily operations.

Key Responsibilities

Post Office Duties

Serve customers at the Post Office counter in line with Post Office Ltd procedures. Process a wide range of transactions, including mails, banking, bill payments, top-ups, DVLA services, Currency, and Special Services. Perform daily operational tasks such as cash declarations, cash rems, pouch sealing, stock unit changes, and adhering to all security protocols. Maintain accuracy in all transactions and paperwork. Support Operational Excellence standards (Mails Tiers, Add-Ons, Mystery Shopper, etc.). Resolve customer enquiries professionally and escalate when required.

Retail Shop Duties

Operate the main shop till and assist customers throughout the store. Refill stock, rotate products, and ensure shelves remain clean, tidy, and fully replenished. Maintain store standards including cleanliness, merchandising, and promotional displays. Assist in receiving deliveries and stock counts. Support with wastage checks, pricing, date rotation, and general housekeeping.

What We're Looking For

Previous Post Office or retail experience is an advantage, but

full training will be provided

. Strong attention to detail and accuracy when handling cash. Excellent customer-service skills with a friendly and confident manner. Ability to follow procedures carefully and take responsibility for your work. Reliable, punctual, and able to work independently and as part of a team. Comfortable working in a busy environment with varied tasks.

Benefits

Full Post Office training provided Staff discount Regular shifts and a supportive team Opportunities for progression across multiple branches within the group
Job Type: Full-time

Pay: 12.21-12.86 per hour

Expected hours: 42.5 per week

Work Location: In person