Job Description

Counter Lead
Department: Retail
Employment Type: Permanent - Part Time
Location: Sephora , Metro Centre
Description
We are a leading skincare brand offering innovative products and treatments within retail stores. Our mission is to deliver exceptional results and experiences to our customers while fostering a high-performing and collaborative work environment. We are seeking a proactive and results-driven Counter Lead to oversee and drive success across retail locations, focusing on sales performance, team development, operational excellence, and sustainability.
Contract Type: Permanent
Weekly Hours: 22.5 hours across 3 days - flexibility required
What Will You Do?
Account Management

• Be responsible for the growth of Elemis sales in treatments and products within the retail store.
• Pro-actively and enthusiastically drive sales and ensure that both personal targets and counter targets are met, and to strive to exceed set targets.
• Raise awareness of the Elemis brand and educate clients in the product and treatment range.
• Participate fully in promotional/PR activity and ensure the success of the promotion and/or event.
• Assess and collate weekly/monthly sales figures and analysis of business, and report such information to key individuals as and when requested.
• Ensure that a complete stock check is carried out on a weekly/fortnightly basis and any discrepancies on stock should be found and rectified.

Team Management

• Ensure the team are aware of their figures and targets and how the account is trading.
• Prepare rotas on a monthly basis that are fair and consistent, ensuring the counter is sufficiently covered at all times, attendance and timekeeping is to an acceptable standard and provide to Retail Sales Manager.
• Manage, support and develop a small team within your retail store by continuously monitoring and assessing performance and individual needs, to ensure that Company standards, image and values are maintained at all times.
• Assist and support in the on-going product knowledge and retail training for the team.
• Be responsible for the motivation and team spirit of your division.

Customer Service

• Maintain the Elemis counter, site and treatment areas to the highest standards of cleanliness, hygiene and presentation and to also ensure that the team is very well presented at all times.
• Ensure products and treatments prescribed are appropriate to clients needs and take into account medical contraindications.
• Ensure that customer service is of the highest standard and to handle any client complaints promptly.
• Ensure that all details regarding clients are kept in the strictest of confidence, locked away and information is never discussed with inappropriate parties either inside or outside of the Company.

The Perfect Candidate:

• NQV Level 2 in Beauty Therapy or equivalent qualification
• Good level and standard of UK/European education or equivalent
• Experience within a similar retail / store role and industry
• Experience supervising and managing a team
• Proven sales record
• Practical work experience in conducting treatments
• Good level of computer literacy in Microsoft Word and Excel
• Previous experience working with a professional brand

What We Offer You!*

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• Generous Holiday Allowance, increasing with length of service
• Company Pension Scheme
• Bonus/Commission Scheme
• Healthcare Cash Plan (with Dental)
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!

*Some benefit eligibility is based on length of service or contract type

Skills Required