Job Description

JOB DESCRIPTION - COUNTER MANAGER

Store: Selfridges Birmingham

Hours per week: 37.5 hours

Days per week: 5 days

MISSION

As a Counter Manager for Sisley, you are a brand ambassador. Through your engaging style, you will actively drive and increase your business, encouraging all Beauty Consultants to achieve their sales targets. By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand, you will demonstrate an attitude that benefits Sisley at all times. You will develop and build your client base through recruiting new domestic and international clientele. As well as bringing incremental business, you will ensure to increase retention through clientelling thus building brand loyalty.

SISLEY PARIS

Sisley is world renowned and respected for its high-quality products, the effectiveness of their natural key ingredients and their sensorial qualities. The company's products are regularly awarded prestigious international prizes.

MAIN RESPONSIBILITIES

SALES

To lead and coach your team to ensure all Team Members, along with yourself are aware of and achieve or exceed sales targets, as set by your Line Manager Managing NSV budgets and ordering within time limits To proactively sell Sisley products and provide a luxury standard of service to customers To proactively link sell across product categories, to increase average pound sale (AS) and average unit sale (AUS) Preparing and organising activity on counter monthly with Area Manager approval Booking Beauty Room events All admin to be completed accurately off or on counter and in a timely manner To leverage on your emotional intelligence by means of consistently exercising your storytelling skills through educating your clients to Sisley's heritage and values To be able to identify and depict each client's intent behind their visit and maximise all sales opportunities through your brand knowledge and sales technique
KPI: To achieve sales targets, achieve AUS and AS targets

MANAGEMENT

To proactively manage all Team Members, identifying coaching and development opportunities and support with training and guidance To manage stock levels, working in partnership with the Area Manager to ensure that there are sufficient levels To proactively grow your business through events, appointments and return bookings To ensure all operational and administrative tasks are complete and to the best of your ability
KPI: Managing individual Beauty Consultants performance proactively through Area Manager support

SERVICE

To be knowledgeable on all Sisley products and be able to propose personalised products to clients and confidently and appropriately overcome any objections Demonstrate products on clients by means of skincare consultations, make-overs, Sisley protocols and confidently explain the benefits of each product Recruiting new customers to the brand through traffic stopping To identify, understand and reformulate the client needs To develop personal relationships with clients and to gain loyalty Ensure all customers are captured on Sisley database through SMILE or registration card. Following GDPR guidelines. To educate clients on Sisley products and the brand
KPI: To achieve CRM and services targets as set by company

GENERAL

To monitor stock levels, report any issues to the Line Manager and ensure that there are sufficient levels To participate in merchandise management and ensure that it is in line with corporate guidelines Managing NSV budgets and ordering within time limits To conduct all assigned operational and administrative tasks including rotas and sickness reporting To be a Sisley brand ambassador and representative at all times To adhere to all Company procedures and policies, as outlined in the employee handbook To build relationships with store management and adhere to all store policies and procedures To carry out any additional duties as directed by the management team

CONTACTS AND RELATIONSHIPS

INTERNAL

Area Manager Sales Director

EXTERNAL

Sisley clients Department store colleagues Department store managers Department store HR Departments

PERSON SPECIFICATION

In order to be successful in this role, you will be:

Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service. Driven and results orientated; seeking out ways to continually grow the business through events and counter activity. Self-confident; you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate skincare and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers' needs. Immaculately groomed and presented; you will embody the elegance that customers have come to identify with Sisley. Previous experience in the Beauty industry is required
Job Type: Permanent

Pay: 28,000.00-30,000.00 per year

Experience:

Beauty Therapist: 2 years (required) Beauty Sales: 2 years (required)
Work Location: In person