Job Description

Closing date

4 January 2026

Location

Aberdyfi

Contract type

37.5 hours a week, permanent

Salary

24,570 - 27,846 + benefits

Categories:

Centre based

+

Centre Administration

Course Administrator - Aberdyfi

ABOUT THE ROLE

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In this role you'll use your customer service and admin skills to the full, so you'll need to be a great communicator with clients and colleagues, confident in problem solving, love admin work, adept with IT, have great time management skills, and be an excellent team player. It's a varied, fast paced and rewarding role.

Our Course Administrators across our residential sites take on the responsibility for providing an efficient and high quality administrative and customer service experience for both our clients and cross centre departments, using our digital systems to the full.


You'll be based full-time at our Aberdyfi Centre.

What you'll be doing

You'll be the key go-to person for both clients and colleagues at the centre. You'll support a mix of people -- schools, employers, parents -- as well as our instructor and hospitality teams on site. Your role is a very important part of the customer journey, making sure all the prep work for courses at Aberdyfi and Ogwen is done accurately, on time, and in the right way.


Within this role, you will be using Microsoft Dynamics to carry out the majority of your tasks. We use this system to help organise everything before a group of course participants arrives -- from collecting Participant Information Forms to allocating rooms and sorting group lists. It'll be your main hub for keeping everything on track.


You'll also join in and contribute to relevant centre and Trust-wide meetings, like Customer Service and Course Administrator catch-ups. And during office hours, you'll be the first friendly face visitors meet when they arrive at the Aberdyfi centre.

You're a great fit if you...

Have wide experience of administration and customer service work Love contributing to, and working as, part of a team but also able to work independently Have the ability to prioritise, manage your own workload effectively and meet deadlines Be adaptable to changing circumstances Have the ability to multi-task and deal with complex problem solving Have wide experience with Microsoft Office programmes, and adept at learning new ICT systems Enjoy working in a busy, professional, friendly environment and building positive relationships across a team Are highly organised with excellent attention to detail Can juggle competing priorities while staying calm and focused Have strong written and verbal communication skills

It's a bonus if you also...

Have worked in the education or charity sectors, or with young people Have experience with Microsoft Dynamics

Course Administrator

What we offer

We offer a comprehensive package of benefits designed to support your wellbeing, development and work-life balance.

How we look after you

How we work together

We hold ourselves to high standards. We support one another, step up when it counts and always put young people first.

Read our Ways of Working

Working at Aberdyfi

Mountains behind you, beach in front. This is where work, community and adventure come together. From sea cliffs to Cadair Idris, there's always somewhere to explore and people to join you.

Discover life at Aberdyfi

How to apply

If this sounds like your kind of role, we'd love to hear from you.


Send your CV, and a short cover letter (no more than two pages) telling us why you'd be a great fit, to

sharon.lloyd@outwardbound.org.uk

by 17.00 on Sunday, 4 January 2026

.


We may close this vacancy early if we receive applications from suitable candidates, so we encourage you to apply as soon as possible.

Apply by 17.00 on Sunday, 4 January 2026.

Key dates

Closing date:

17.00 on Sunday, 4 January 2026.

Interview (in person at Aberdyfi Centre):

w/c 12 January 2026.

We welcome applications from people of all backgrounds - your unique experience and perspective matter to us.


This role involves working closely with young people and requires a disclosure check. We'll handle that as part of the process.


Accommodation is not included with this role, so you'll need to live locally or commute.

Do you have a question about the role?

If you have any queries regarding the information supplied or the recruitment process, or you would like an informal chat, please contact Sharon during office hours on: 01654 767464 or email

sharon.lloyd@outwardbound.org.uk

.

Nature doesn't discriminate. Neither do we.

We're committed to making our recruitment process as fair and inclusive as possible. That means actively working to remove unconscious bias and the influence of privilege from our processes.


We also know how powerful it can be for young people to see themselves in the people around them. That's why we encourage applications from individuals who reflect the diverse backgrounds and identities of the young people we work with. By building a team that young people can relate to, we can help more of them see what's possible.


We endeavour not to discriminate based on age, disability, gender reassignment, marital status, being pregnant, race, religion, sex or sexual orientation.