Job Description

Do you have experience as a shop manager -- or have you worked as an assistant shop manager and are ready to take the next step in your career? Do you have a passion for charity retail and enjoy connecting with new people? If you're looking for a varied role where you can travel to different locations and build on your retail experience, we'd love to hear from you!


Here at Rainbows Children's Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting and life-threatening conditions, as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we're here to brighten short lives and support families, wherever they are.


We are currently seeking a

Cover Store Manager (Multi-site)

to manage the day-to-day operations of our retail stores in the absence of a Store Manager. You'll also support the training and development of our retail teams, and assist with the setup of new shop openings, pop-up shops, and retail events.

Location:

This role involves regular travel across the East Midlands to support operations at our various retail locations, ensuring consistent and high-quality service delivery. In addition, the successful candidate will be expected to attend meetings, corporate inductions, and events at the Hospice in Loughborough.

Hours of work:

22.5 hours per week, typically over 3 shifts per week across Monday to Sunday.

About the role

Some of the key responsibilities include (but not limited to):

Manage the day-to-day operations of retail stores in the absence of a Store Manager Provide support and training to retail teams across multiple locations Assist with the setup and launch of new shops, pop-up shops, and retail events Oversee and support staff to ensure high levels of performance and morale Deliver excellent customer service and resolve customer queries effectively Monitor and manage stock levels, merchandising, and store presentation Maintain operational standards and ensure compliance with company policies and procedures Address challenges such as staffing issues or operational disruptions Contribute to achieving and maintaining strong sales performance Ensure a smooth and positive experience for both customers and team members Further responsibilities can be found by downloading the .

Requirements

Experience in a retail environment or customer service role Excellent Management skills Excellent customer service skills with the ability to implement agreed standards of service in the store The ability to train and motivate volunteers Working knowledge of Health & Safety and Fire Safety and ability to identify potential risks.

Desirable

Previous Charity retail experience Previous experience of a field-based or multi-site role Experience of working with and supporting volunteers

Further requirements can be found by downloading the Person Specification.

Our Benefits include:

Eligibility to join Blue Light card discount scheme and a membership at the Company Shop Healthcare Cashback plan Life Assurance 27 days holiday Plus bank holiday allowance but expectation to work bank holidays in this role Contributory pension scheme or Salary Sacrifice Pension Scheme Free access to an employee assistance programme Wellbeing support and access to Mental Health First Aiders Unofficial benefits: Fun events, All staff away days, Guest visitors

For further information about this role and the responsibilities please contact Ben Wright, Retail Area Manager, on ben.wright@rainbows.co.uk


To apply for the role please click 'apply now' to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the Recruitment Team at recruitment@rainbows.co.uk

This role is subject to a Basic DBS (Disclosure and Barring Service) check and comprehensive pre-employment screening, including employment referencing covering the past five years.

Please note:

We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.


We are an inclusive organisation, from our trustees and team members to our children and young people. We treat all job applicants equally regardless of class, age, disability, gender identify or gender expression, race, ethnicity, religion or belief, sexual orientation or any other equality characteristic. We particularly encourage applications from individuals who are underrepresented in the Health and Social care sector.