Job Description

Closing Date:05.09.25
Shortlisting to take place after closing date: commencing 08.09.25
Interview expected to take place in the week following shortlisting: commencing 15.09.25
Previous unsuccessful applicants need not apply
The Patient Booking Service is a Trust wide centralised admin team handling referrals, outpatient appointment booking, telephone and reception services. We have some exciting opportunities arising within our administrative teams for anyone enjoying contact via the telephone with patients, their relatives and carers, GP's and other service providers we work with closely.
Main duties of the job
The job holder will provide telephone and administrative support across the service. This includes dealing with telephone queries, reception duties, post, printing referrals and appointment letters, arranging transport and interpreters, cancelling or rescheduling appointments and updating patient information on the Trust's Electronic Patient Record system.
About us
Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust:

• We value people
• We are one team
• We care

We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients.
Details
Date posted
22 August 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,169 a year per annum (pro rata)
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
389-25-7343491-A
Job locations
St Lukes Hospital
Little Horton Lane
Bradford
BD5 0NA
Job description
Job responsibilities
You will be customer service-focused and worked with or provided services to the general public with extensive experience of doing so via the telephone and face to face. You will have the ability to demonstrate excellent telephone communication and customer service skills, working knowledge of computers, data input and word processing ideally within an NHS / Healthcare environment and dealing with patients.
You must be flexible and be prepared to cover other admin and Reception services at BRI / SLH / outreach facilities if needed. Job description
Job responsibilities
You will be customer service-focused and worked with or provided services to the general public with extensive experience of doing so via the telephone and face to face. You will have the ability to demonstrate excellent telephone communication and customer service skills, working knowledge of computers, data input and word processing ideally within an NHS / Healthcare environment and dealing with patients.
You must be flexible and be prepared to cover other admin and Reception services at BRI / SLH / outreach facilities if needed.
Person Specification
Qualifications
Essential

• Educated to GCSE standard (or equivalent)*
• Level 2 qualification in Business Admin or equivalent

Skills
Essential

• Excellent interpersonal skills, able to build rapport and show empathy with patients, visitors and colleagues
• Good written and verbal communication skills
• Ability to work on own initiative whilst under pressure, including working to tight deadlines and prioritising work effectively. Ability to communicate what this would entail
• Attention to detail
• Keyboard and computer skills including Microsoft Office packages

Experience
Essential

• Previous experience in a customer or patient facing role
• Previous clerical experience in an administrative setting including the filing of records in numerical/alphabetical order
• Experience of working face to face and/or telephone contact with the general public

Desirable

• Previous NHS experience
• Experience of offering suggestions for improving own or team working practices.

Knowledge
Essential

• Understanding of Information Governance and Confidentiality
• Knowledge of Patient Administration System (or equivalent system)
• A thorough knowledge of the 18-week Referral to Treatment and Patient Access Policies

Person Specification
Qualifications
Essential

• Educated to GCSE standard (or equivalent)*
• Level 2 qualification in Business Admin or equivalent

Skills
Essential

• Excellent interpersonal skills, able to build rapport and show empathy with patients, visitors and colleagues
• Good written and verbal communication skills
• Ability to work on own initiative whilst under pressure, including working to tight deadlines and prioritising work effectively. Ability to communicate what this would entail
• Attention to detail
• Keyboard and computer skills including Microsoft Office packages

Experience
Essential

• Previous experience in a customer or patient facing role
• Previous clerical experience in an administrative setting including the filing of records in numerical/alphabetical order
• Experience of working face to face and/or telephone contact with the general public

Desirable

• Previous NHS experience
• Experience of offering suggestions for improving own or team working practices.

Knowledge
Essential

• Understanding of Information Governance and Confidentiality
• Knowledge of Patient Administration System (or equivalent system)
• A thorough knowledge of the 18-week Referral to Treatment and Patient Access Policies