To ensure the delivery of high- quality, person -centred care in line with Care Quality Commission (CQC) standards. The Quality Assurance Officier will monitor, audit, and report on the effectiveness of care services, ensuring continuous improvement across Residential Homes and Supported Living.
Key Responsibilities:
Quality Monitoring and Compliance
Conduct regular audits (care plans, medication, safeguarding, infection control, etc) in line with CQC Key Lines of Enquiry (KLOE)
Identify and report non-compliance and support managers in implementing corrective actions.
Monitor adherence to internal policies, procedures, and national standards.
Ensure policies are up to date and reflective of best practice.
Data Collection and Reporting
Compile and analyse quality assurance (e.g, complaints, incidents, training,feedback).
Prepare monthly/quarterly reports for senior management and CQC inspections.
Maintain accurate records of audits, reviews, and quality-related activities.
Service Improvement
Develop and implement Quality Improvement Plans (QIPS)
Work with staff to embed a culture of continuous improvement and person centred care.
Lead or support service user feedback initiatives (e.g., surveys, reviews)
Proficient in using quality assurance tools and methodologies relevant to the healthcare sector.
Training and Support
Identify training needs based on audit outcomes and staff feedback.
Support Team Leaders and Managers to meet training and development goals.
Deliver or coordinate training in areas such as record -keeping, infection control, and safeguarding.
Safeguarding and Risk Management
Support the review of incidents, safeguarding concerns, and complaints.
Promote safe working practices and help identify and manage risks.
Liaise with external professionals and regulatory bodies as needed.
Qualifications and Experience
Experience in a care quality or compliance role within social care.
Strong knowledge and expertise of CQC standards and KLOEs.
Strong auditing and report writing skills.
Excellent communication and interpersonal skills.
IT proficiency (MS Office, audit software, electronic systems).
NVQ Level 4/5 in Health and Social Care or equivalent.
Qualification in quality management and compliance.
Experience with multi-site auditing.
Key Competencies:
Attention to detail
Integrity and confidentiality
Ability to influence and support changes
Critical thinking and analytical skills
Time management and ability to prioritse
Empathy and understanding of person-centred care
Working Environment
Based at the Head Office (Shrewsbury)
Occassional travel required between locations
May involve flexible working hours depending on audit needs
Job Type: Full-time