Job Description

Credit Control Administrator
Attractive Salary & Benefits
36.5 Hour week (Hybrid)
Newtownabbey
Who are we?
At Henderson Group, we are proud to be Northern Ireland's leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024.
We're a family-owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well.
A look into the role
Henderson Food Service is the leading supplier to the food service industry in Ireland. We source and supply a range of thousands of products to customers including hotels, restaurants, and public sector organisations such as hospitals and offices.
Following another year of record growth, our team continue to exceed targets and deliver sales across N.I. and R.O.I last year. Our team will offer you a positive and supportive environment to enjoy success within our market leading brand.
We achieved Gold accreditation against the Investors in People standard framework in 2020 in recognition of people management excellence and our commitment to investment in people.
The Purpose of the role:
To provide essential administrative support to the Credit Control department, ensuring the smooth operation of credit processes.
This role plays a key part in maintaining accurate records, facilitating effective communication between internal teams and customers, and contributing to the overall efficiency and success of the credit control function.
Working as Credit Control Administrator you will:

• Take ownership of all incoming payment processing including BACs, credit cards, cheques etc - ensuring that the related activities of each method are actioned as a priority.
• Cash processing - ensuring cash is counted, posted and lodged accurately and within time limits.
• Direct debit collection scheduling and bounced direct debit processing.
• Allocating payments to invoices including escalating processing and allocation issues to the relevant Credit Controller as appropriate.
• Support the Credit Control team and Manager with general administration activities.
• Run debtor statements on a monthly basis.
• To provide additional support to cover team members during absence.
• Support with other ad hoc activities as determined by the Credit Control Manager.

Skills for Success
Joining us as Credit Control Administrator the minimum criteria you'll need is:

• Minimum of 5 GCSEs (or equivalent), including Maths and English at Grade C or above.
• Experience in payment allocation, as well as BACS and Direct Debit processing.
• Proven ability to work both independently and collaboratively to meet deadlines and targets.
• Proficient in Microsoft Office applications, with the ability to work confidently across a variety of digital tools and systems.

The Attributes you'll need include:

• Strong communicator with the ability to build effective working relationships.
• Well-organised with excellent time and diary management skills.
• Analytical mindset with confidence in interpreting data.
• Ability to perform well under pressure and meet tight deadlines.
• Strong written communication skills
• High attention to detail and accuracy.

It is Desirable if you have:

• A qualification in a computer-related field or demonstrable proficiency with relevant IT systems.
• At least 1 year of experience in a finance-related role, ideally within a credit control or accounts receivable function.
• Previous experience working in the foodservice or fast-moving consumer goods (FMCG) industry.
• Familiarity with the Accord IT system or similar enterprise resource planning (ERP) platforms.

Are we right for you?
As part of this role, it will be important that you feel aligned with the values that we live and work by.
Ambition - We always strive to be better. We seek new challenges and look for ways to do things better.
Customer First - We provide exceptional service. We put customers at the heart of everything and support our communities.
Teamwork - We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
Integrity - We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward
The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. In the last year Henderson group staff and retail stores raised over 1 million for charity partners.
You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.
Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.
Benefits include market competitive salary, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Reward Gateway Employee Recognition & Discount Scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.
This is a full-time position working 36.5 hours per week. Working hours will be 8:45am-4:45pm Monday to Thursday and 8:45am-3:45pm Friday. Hybrid and flexible working arrangement available.
If you'd like to speak with us before making your application, our Talent Acquisition Specialist - Joanne McClelland would be happy to have a confidential chat with you about the role on offer - email joanne.mcclelland@henderson-group.com to get in touch.
*Applicants should note that we reserve the right to apply the desirable criteria if required at shortlisting stage
Completed applications must be submitted online by midnight on Monday 28th July 2025
We are an equal opportunities employer.