Job Description

Do you have a sharp eye for detail and a talent for clear, effective communication? Are you highly organised with exceptional administrative skills?



If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

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At Novuna Vehicle Solutions, we're passionate about building a better tomorrow. Which is why we're lighting the way in the electric vehicle revolution. From family cars to HGVs, we're helping customers of all kinds on their journey to carbon-free mobility.



We're proud to be a

Top 50 Inclusive employer.

We're a signatory of the

Women in Finance

and the

Race at Work Charter

and we're

Disability Confident Committed

.

What does the role involve?

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This is a 12-month fixed-term contract where you'll play a key role in supporting our Retail Collections team with a range of administrative tasks. You'll not only handle day-to-day admin duties but also use your strong communication skills to engage with customers--ensuring every interaction contributes to a positive customer experience.

During the initial training period, you will be required to work in the office five days a week. After training is complete, there will be greater flexibility, including the option for some home working.

Some of your key duties will include:

Manage customer communications and provide updates to ensure all parties are informed about the status of their queries. Accurately allocate incoming funds to the appropriate accounts. Deliver excellent customer service with a calm, professional, and helpful telephone manner. Work closely with the wider team to ensure contractual processes are followed consistently and effectively.

What are we looking for?

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We're looking for someone with previous customer service experience, ideally gained in a regulated office environment. You take pride in delivering great service to both customers and colleagues, and you're known for being organised, attentive, and a team player.



Also, we're looking for the following:


Strong written and verbal communication skills A calm and supportive telephone manner Solid IT skills, especially in Excel, with excellent attention to detail Ability to work with large datasets while maintaining a high level of accuracy

What can we offer you?

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At Novuna we take our people promise seriously. If you join us, you'll have a

chance to make a difference, opportunities to learn, and time to shine

.



In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:


Flexible hybrid working 25 days' holiday, plus bank holidays and the option to buy/sell 5 days Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

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Interested? Start your application today and see what Novuna can offer you.



Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.



We're

Disability Confident Committed

, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.

#LI-Hybrid