Job Description

Job Title: Credit Control Executive

Reports to: Credit Control Manager

The Basics:

Aim to have a complete understanding of your role and be sure to raise any queries about your responsibilities to the Collections and Retention Manager.

Take ownership of your role.

Manage your time effectively so that you can complete the tasks which you have ownership and have been assigned to by the Senior Credit Control Executive or the Collections and Retention Manager.

Bring positive energy into the workplace and ensure you maintain a good attitude to the workload and other employees.

Show confidence and professionalism when on the phone.

Show pride in your work and be responsible for your own personal development, strive to be the best in what you do.

Utilise the support you have around you.

Treat your colleagues and Cubefunder customers with respect, maintain complete professionalism and always lead by example.

Responsibilities:

Oversee all open loans within your allocated collections portfolio, & ensure the timeline is updated as and when we have an update, ensuring missed repayments are promptly recovered within the established collections process.

Have pride in your work and exercise a high level of due diligence in regard to your open loan case portfolio.

Ensure you have completed all training associated to Cubefunder's Collections department and processes, inclusive of keeping up to date should regulations change.

Keep on top of payments received by bank transfer throughout the day and ensure they are allocated accordingly.

Support the Senior Credit Control Executive or the Collections and Retention Manager if required with collating the required data from your open loan portfolio.

Keep on top of the collections reporting system on a daily basis, ensuring all accounts are kept up to date with the correct status and notes.

Collaborate with the Customer Retention Team to identify customers who are eligible for further funding.

Keep on top of the communications assigned to you in the credit control email account.

Get to know Emerald CRM system and put ideas forward to the Collections and Retention Manager and the Operations Manager, for system changes that could enhance the collections process.

Prepare for challenging conversations, having a clear objective before calling.

Adhere to daily processes meticulously, including monitoring incoming repayments and managing payment reminders and follow-ups.

Build a rapport with clients within your portfolio.

Determine appropriate times to request customers' bank statements.

Support the Senior Credit Control Executive in managing non-payers.

Collaborate with your team to hit weekly targets.

Prioritise checking the Emerald platform daily and carry out the due diligence needed.

Have a flexible attitude to assisting with other open loan accounts, should cover within your team be required.

Benefits & Perks:

Employer contribution of 3% to Standard Life Pension Scheme. Gym Membership. Access to 5 x Leisure Focus Gyms (after passing probation). Enrolment into Wellbeing & Financial Support service, available 24/7 for you plus partner /family member upon passing probation. Bonus Scheme - once successful probationary period has been passed. 21 days per annum paid holiday plus 8 bank holidays. Holiday entitlement increases with years of service. (23 days after 2 years employment, 25 days after 3 years employment, capped at 25 days). Childcare salary sacrifice scheme with our partner Yellow Nest once probation has been passed.

Why join us?

We are a small but growing team based in Windsor with a fast-paced workplace culture. We have lent out over 64m to over 2,300 businesses across England & Wales.

There will be plenty of opportunities for you to build your career here with as we are in a period of growth and are passionate about investing in our team.

Our office is a 1-minute walk from Windsor & Eton Riverside train station. Our office hours are Monday to Friday 9am to 5:30pm.

Equal Opportunity:

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Pay: 24,000.00-28,000.00 per year

Benefits:

Childcare Company events Company pension Enhanced maternity leave Free parking Gym membership Health & wellbeing programme Transport links
Experience:

Credit Control: 1 year (preferred)
Location:

Windsor SL4 (preferred)
Work Location: In person