Job Description

About Gold Care Homes
Gold Care Homes is a well-established national independent Care Homes group for the elderly. Gold Care Homes was established in 1999 and has since grown to operate 45 care homes across the South of England. The group offers a range of services which includes residential, nursing, frail elderly and dementia care. We pride ourselves on compassion, dignity, and excellence across all our homes. To support our continued growth, we are seeking a skilled and motivated Credit Control & Legal Recovery Officer professional to join our Finance team.
Role Purpose:
This is a 12-month contract role for a Credit Control & Legal Recovery Officer who will be responsible for managing the company's debtor ledger, ensuring timely collection of outstanding balances, and handling legal processes where required. The role combines strong credit control expertise with a sound understanding of legal debt recovery procedures, supporting the business in maintaining healthy cash flow.
Key Responsibilities:

• Proactively manage and reduce debtor balances across the group.
• Contact residents, families, and external parties regarding overdue accounts in a professional and sensitive manner.
• Issue reminders, statements, and final notices in line with company credit control policies.
• Escalate unresolved debts to legal proceedings when necessary, preparing relevant documentation and liaising with solicitors.
• Monitor and track legal cases to ensure timely progress and resolution.
• Maintain accurate records of all communications and actions taken.
• Provide monthly debtor reports to senior management, highlighting risks and recommending actions.
• Work collaboratively with internal teams (Operations, Home Managers, Finance) to resolve disputes and queries.
• Support in reviewing resident contracts and agreements to ensure compliance and reduce future disputes.
• Contribute to process improvements to strengthen the company's credit control and debt recovery framework.

Qualifications:

• A degree in Business Administration, Law, Finance, or a related field.
• Previous experience in a similar role, preferably in a legal or financial environment.
• Proven experience in credit control, debt collection, or legal debt recovery, ideally within healthcare, residential care, or a service-led sector.
• Knowledge of legal debt recovery processes and familiarity with court procedures (CCJ, small claims, enforcement).
• Strong negotiation and communication skills, with the ability to handle sensitive situations tactfully.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple cases simultaneously and work to deadlines.
• Proficient in Microsoft Office, especially Excel, and finance/accounting systems.

Skills & Experience Required:

• Proven experience in credit control, debt collection, or legal debt recovery, ideally within healthcare, residential care, or a service-led sector.
• Knowledge of legal debt recovery processes and familiarity with court procedures (CCJ, small claims, enforcement).
• Strong negotiation and communication skills, with the ability to handle sensitive situations tactfully.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple cases simultaneously and work to deadlines.
• Proficient in Microsoft Office, especially Excel, and finance/accounting systems
• Understanding of care home funding (NHS/Local Authority/Private) would be an advantage.

Benefits:

• Salary 28k-30k depending on experience
• Employee of the Month
• Long term service awards
• Blue Light Card
• Professional Development
• Refer a Friend

Skills Required