Job Description

Hill Dickinson LLP is a leading and award-winning international commercial law firm with offices in Birmingham, Hong Kong, Leeds, Limassol, Liverpool, London, Manchester, Monaco, Newcastle, Piraeus and Singapore. With more than 1000 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious advisory and transactional work, to all forms of commercial litigation.

Hill Dickinson acts as a trusted adviser to a wide portfolio of clients across a wide range of specialist sectors: from transport and logistics and international trade, through to retail, insurance, marine, health, education, manufacturing, public sector and banking and financial services.

Job role:

Credit Control Manager

Hours

Monday to Friday, 09:00 - 17:00 (35 hours per week) Happy to talk flexible working

Hill Dickinson are proud to be named as a Top Ten Employer for Working Families 2024 and so, we are happy to consider flexible working opportunities to help you balance your work and home life.

Team:

Finance Operations

Location:

Liverpool

Benefits:

At Hill Dickinson we understand that incentives go far beyond a good salary, so we have created a comprehensive benefits package tailored around our people.

Here are some examples of what we offer:

Annual leave starting at 25 days Annual bonus scheme Birthday privilege day and Christmas shutdown Holiday buy, sell and carryover scheme 2 charity volunteering or pro bono days Optional private medical insurance via BUPA Annual fitness allowance Flexible pension scheme ISA saving scheme and independent financial advice Electric or hybrid vehicle lease scheme Medicash EAP with access to counselling Enhanced family leave policies Access to confidential, expert support via Fertifa in relation to reproductive health and wellbeing Access to 10 days fully subsidised emergency or back-up care per year via Bright Horizons. Life assurance Group income protection Annual travel season ticket loan Hybrid working and dress for your day policy Bespoke training and development opportunities Financial contribution towards home working equipment

Role overview

We are seeking to recruit a proactive Credit Control Manager to head up our credit control function. This role is pivotal in managing the company's credit risk, ensuring timely collection of outstanding debts, and maintaining strong relationships with clients. The ideal candidate will bring a strategic mindset, excellent leadership skills, and a deep understanding of credit management processes

This role reports to the Financial Controller and has responsibility for managing the debt levels across the firm's core divisions: Business Services, Health and Marine. It will give you the opportunity to work with larger national and international corporate clients and will present different challenges on a day-to-day basis.

You will work closely with the Business Partners, Matter Fee Earners, and Client Matter Partners and establish strong working relationships with your team, within finance and the wider firm, and our clients. You will be instrumental in communicating our expectations to pay both internally and externally.

You will manage a team of credit controllers leading them to work more effectively and efficiently and challenge their processes and drive them to hit the firm's monthly cash collection targets.

Key responsibilities:

Develop and implement credit control policies and procedures to improve cash flow and reduce outstanding debts. Monitor and manage the credit control team to ensure timely collection of outstanding invoices Take the lead in major projects which involve Credit Control & Finance, particularly the Bill Blast Project, liaising with the internal Business Partners to ensure appropriate firm wide communication Prepare regular (daily/weekly/monthly) insightful reports on debtor balances, aged debt, and cash collection forecasts for senior management. Handle complex or escalated accounts and negotiate repayment plans where necessary. Ensure compliance with relevant legislation and company policies regarding credit and collections Monitor problem debts escalating to senior management when applicable Continuously review and improve credit control processes and systems for efficiency and effectiveness Arrange regular meetings with Partners and Fee Earners to discuss action to be taken on overdue debt and ensure communicated to the Financial Controller Working with the team to implement a strategy to reduce debt greater than 6 months across all Business Groups Take the lead with query resolution Communicate and educate our clients, fee earners and partners as to our expectations for payment and be instrumental in embedding our new process and support the Financial Controller to deliver targets Responsible for staff training, ensuring all new starters are trained to a high level to enable them to strengthen the team and perform their day-to day activities with minimal supervision

What are we looking for:

Important criteria:Demonstrable proven experience in a managerial position within a credit control environment Excellent overall knowledge in a credit control environment, including credit risk assessment and debt recovery practices Good analytic and problem-solving skills to help with query resolution and assist team members Ability to lead and motivate a team successfully Excellent interpersonal and negotiation skills Experience dealing with stakeholders at different levels Good IT skills across a broad range of applications including MS Excel Good analytical skills and keen attention to detail Ability to work well under pressure and to meet deadlines Ability to be assertive when handling difficult situations or people Excellent communication skills both verbal and written Proactive and determined attitude Strong organisational and time management skills Ability to learn to work with new systems
It would be beneficial for you to have some of the following:

Professional qualification in credit management (e.g., CICM) is highly desirable
If you don't meet all of the criteria above but feel that you could add real value to Hill Dickinson, we encourage you to apply and if successful, we can help you develop along the way.

Equality, Diversity and Inclusion

Hill Dickinson is committed to providing fairness and equal opportunity for all regardless of age, gender, gender identity, ethnic origin, disability, sexual orientation, marital or transgender status, nationality, religion or belief.

We understand that our power as a firm comes from empowering our people and that it is only by encouraging and enabling individuals to be themselves at work that we can truly benefit from their rich and varied strengths.

Hill Dickinson is an equal opportunities employer. All applications received by the firm will be considered based on their merit alone and we welcome applications from all suitably qualified individuals regardless of background and from all routes to qualification, with both the SRA and CILEx.

Disability Support

We are a Disability Confident employer, which means if there is anything that we can do to make your visit easier, so you are able to perform at your best, please let us know. You can contact the HR team at hrteam@hilldickinson.com should you require any adjustments to the application or interview process.

Values

Trust - Respect - Innovation - Collaboration At Hill Dickinson, we welcome applications from individuals that are looking to return to the law as well as all routes to qualification, with both the SRA and CILEx. All successful candidates will be subject to our standard pre-employment screening, including a basic criminal record check via Disclosure and Barring Service. Any offer of employment made is conditional upon completion of all checks. Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.