Job Description

About The Role

Credit Control Manager - Tewkesbury Junior Leadership Role o 37.5 hours per week o Family-Owned Business

Location:

Tewkesbury, Gloucestershire

Department:

Finance

Hours:

37.5 hours per week

Reporting to:

Head of Finance

Team Responsibility:

Managing a team of 3 Credit Controllers

About Cotteswold Dairy

Established in 1938, Cotteswold Dairy is one of the UK's leading independent, family-owned dairies. At the heart of everything we do is our purpose: to support a responsible and sustainable dairy community. We pride ourselves on long-term relationships, quality products, and first-class service -- for both our customers and our people.

The Role

We are seeking an experienced and proactive

Credit Control Manager

to lead and develop our credit control and debt management function. This is a key leadership role within our Finance team, offering the opportunity to make a real impact on cashflow performance, customer relationships, and team development.



You will take ownership of the end-to-end debt collection process, safeguard company cashflow, reduce aged debt, and continuously improve credit control practices across the business. The role is varied, fast-paced, and highly visible, working closely with Sales teams, depot managers, senior leadership, customers, and external legal advisors.

Key Responsibilities

Lead and participate in the day-to-day debt collection process across the business Manage, motivate, train and develop a team of Credit Controllers to meet KPIs and performance targets Monitor aged debt and provide regular updates and insight to senior management Implement, maintain and improve credit control procedures and best practice Build strong relationships with customers, Sales Managers, Depot Managers and key stakeholders Proactively manage accounts with external legal advisors and oversee escalation where required Manage bad debt write-offs and support periodic review of bad debt provisions with the Head of Finance Initiate and lead improvement projects relating to systems, processes and ways of working Visit customers and depots to support collections activity and provide onsite training where required Undertake general finance and departmental duties as required

About You

You will be a confident and experienced Credit Control or Finance professional with strong leadership skills and a hands-on approach. You'll be comfortable working autonomously, communicating at all levels, and balancing firm financial control with excellent customer service.

Essential Skills & Experience

Proven experience in credit control or debt management, ideally in a managerial or supervisory role Strong leadership and people management skills Results-driven with excellent problem-solving ability Highly organised with strong attention to detail Confident communicator with strong interpersonal and presentation skills Good working knowledge of Microsoft Excel Flexible, proactive and able to work effectively in a fast-paced environment

What You'll Get in Return

A key leadership role within a stable, family-owned business The opportunity to shape and improve credit control practices across the company A supportive team environment where your contribution is valued Long-term career development opportunities within a growing organisation Competitive salary and benefits package

Join Team Cotteswold

If you're looking for a role where you can combine leadership, financial expertise and relationship-building within a values-driven organisation, we'd love to hear from you.

About Us

Since 1938, Cotteswold Dairy has flourished from a modest milk round--delivering just 30 gallons a day using a bucket and ladle--into one of the UK's most respected independent, family-run dairies, rooted in Tewkesbury. Built on the founding values of quality, service, and cleanliness, the business has remained committed to those principles spanning three generations, now under the leadership of Managing Director George Workman.


Today, we process, pack, and deliver over 100 million litres of milk and dairy products each year to doorstep customers and businesses across England and Wales, operating from multiple depots and a modern production site in Tewkesbury.


At our heart lies a strong ethical and environmental commitment. We partner with local farms within a 60-mile radius--many Red Tractor-certified--promoting sustainable farming practices, animal welfare, and minimal environmental impact. We've championed eco-friendly initiatives for decades, including returnable glass bottles, electric milk floats, telematics for efficient logistics, and zero waste-to-landfill operations.


More than a business, Cotteswold Dairy is a values-driven community dedicated to delivering wholesome, high-quality dairy products while nurturing people, our communities, and our planet--making us a compelling and meaningful place to build your career.