Job Description

Join Our Growing Team at Inn Express Ltd!

Location:

Haselor, Alcester, B49 6GB

Industry:

Warehouse & Distribution, On-Trade Customers

Employment Type:

Full-Time, Permanent

Reports To

: Finance Manager

Salary:

26,000 per year

About Inn Express:

Inn Express Limited is a customer-focused, independent wholesale drinks distributor, proudly supplying the on-trade and retail sectors across the UK. Renowned for our exceptional service, extensive product range, and efficient logistics, we're dedicated to helping our clients thrive.

As we continue to grow, we're seeking a skilled and motivated Credit Controller to join our finance team. This is a fantastic opportunity to play a key role in minimising credit risk and maintaining strong customer relationships within a dynamic and supportive business.

Role Overview:

As a

Credit Controller

, you'll take ownership of managing customer credit accounts, overseeing collections, and ensuring payments are received on time. Reporting into the Finance Manager, you will collaborate closely with Sales and Operations, whilst playing an integral part in maintaining healthy account performance and supporting the organisation's financial success.

This role suits someone who is a strong communicator, is commercially aware, detail-oriented, and proactive in maintaining strong working relationships both internally and externally.

Key Responsibilities:

Monitor, review, and adjust customer credit limits based on trading history and risk assessment. Research and resolve customer payment discrepancies quickly and professionally. Track payment schedules and follow up proactively on approaching due dates. Post customer payments and prepare accurate daily cash reconciliation reports. Manage Direct Debit setups, collections, and mandate updates. Handle customer onboarding, including billing setup, credit checks, and contact management. Maintain detailed customer account notes within accounting systems. Collaborate with sales and operations teams to assess credit risk for new and existing customers. Evaluate trade credit for high-volume or seasonal accounts and recommend appropriate terms. Liaise with logistics and sales to hold or release orders based on account status. Reconcile customer accounts and resolve claims or returns affecting balances. Maintain aged debtor reports and contribute to regular credit control meetings. Support month-end closing, reconciliations, and other finance-related tasks.

Ideal Candidate:

Proven experience in a credit control or accounts receivable role. Strong numerical, analytical, and organisational skills with attention to detail. Excellent communication skills, both written and verbal. Confident working across departments and building strong business relationships. Proficient in accounting software and Microsoft Office Suite. Skilled in managing payment queries and resolving issues diplomatically. Knowledge of accounts receivable processes and financial administration. Strong customer service and interpersonal skills, with experience in telephone communication. A friendly but firm telephone manner whilst being able to build rapport.

Interviews will take place during the week commencing 17th November.

Stage 1:

Initial interview via Microsoft Teams

Stage 2:

If shortlisted - In-person interview at our Head Office
If you're ready to combine your people skills with your passion for numbers, and want to develop your career in a supportive, fast-paced environment, this is your chance!

Inn Express is a direct employer and does not wish to be contacted by recruiters.

Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Benefits:

Employee discount Flexitime Free parking Health & wellbeing programme
Ability to commute/relocate:

Alcester B49 6GB: reliably commute or plan to relocate before starting work (required)
Experience:

Credit Control : 1 year (required)
Location:

Alcester B49 6GB (preferred)
Work Location: In person