Job Description

THE OPPORTUNITY
We have an exciting opportunity to join our friendly Finance team as Credit Controller.
You will play an integral role within the Finance department by ensuring a consistent cash flow into the business. You will be responsible for effective financial controls, ensuring customers make payments in accordance with agreed credit terms captured on our ERP system.
You will play a crucial role in shaping our customers' credit terms. Using our trusted external credit reference agencies, you'll help set fair and balanced credit limits. If this information isn't accessible through our third-party system, you'll collaborate with our internal Sales team and Sales Agents to determine a suitable commercially considered limit.
To aid continued business goals, you will regularly provide debtor reports, shining a light on potential risks, reasons and offering thoughtful solutions. This might include crafting payment plans or transitioning customers to proforma terms. You will take pride in ensuring a smooth and secure financial journey for our valued clients.
Nurturing positive, professional and proactive relationships with our cherished customers is at the heart of what we do. You will excel in delivering exceptional customer service whilst strictly adhering to our GDPR and security policies. You will shine as an expert in fostering strong connections both within our team and with our external partners, ensuring everyone is in the loop and understands the reasons behind decisions is vital in our journey together.
You'll be based at our stunning Head Office in Banbury, Oxfordshire three days per week (Monday-Wednesday), with the freedom to work from home for the remainder of the week. This may flex up from time-to-time dependant on business needs.
BEHIND THE BRANDS
We're a family-run, entrepreneurial company with an exciting pace of life and a bright and friendly team. We are passionate about creating stunning products with a personal touch and innovating our business behind the scenes. We value creativity, collaboration and integrity.
HOW YOU'LL CONTRIBUTE

• Ownership and allocation of customer payments across all the subsidiaries
• Collection of debts via email and telephone
• Setting credit limits for customer accounts utilising external credit applications
• Distribution of debtors reports on a periodic basis to relevant stakeholders
• Maintaining Customer Records in the ERP system
• Working with customers and the sales team to understand why payments are not being made and finding solutions
• Responding to accounts queries on emails/telephone
• Regular monitoring of customers and debts level, working with external debt collection agent as the last resort
• Flagging system issues to relevant internal stakeholders in a timely fashion
• Continuously developing the function with ERP or external systems
• Assisting the purchase ledger function when time allows
• Any other ad hoc duties as reasonably requested by the Company

THE TALENT YOU'LL BRING

• Previous experience working in a finance department
• Excellent attention to detail
• Ability to develop solutions and problem-solving skills
• Excellent communication skills
• Ability to prioritise with excellent organisational skills
• Experience of working in a fast-paced environment
• Strong IT Skills including good understanding of Excel
• Self-motivated with a positive and can-do attitude
• Knowledge of NetSuite is desirable but not essential

PERFECTLY PACKAGED

• A salary of 25,500 per annum
• 25 days holiday rising to 27 with length of service, plus bank holiday
• A broad benefits package including our staff favourite - a very generous staff discount across both our brands. See all of our

on our careers portal * Opportunities to make an impact as well as learn and develop further

• An innovative and friendly workplace with a team we're proud to be part of. Find out more about us and our culture on our careers portal

Joma Jewellery was founded in 2008 by Katie and Geoff Loxton, since then we have gone from strength to strength, launching Katie Loxton in 2015 and growing our business beyond the UK. We know that part of that growth comes from the fact that we take diversity and inclusion very seriously. We strive to be the best in our field, and we know that happens by hiring a diverse team and encouraging everyone to be their authentic selves when working with us. We don't hire based on cultures, preferences, or personalities - it's what you bring to the team that counts.
We are always striving to improve our way of working to be more inclusive, diverse and equal, including encouraging all team members to bring their ideas to the table as we know this is key to our continued success.